Senior Receptionist

Caprice Restaurants; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hospitality establishment in the City of London is searching for a Senior Maitre D' or Senior Receptionist to oversee front-of-house operations. The successful candidate will manage reservations and staff while providing exceptional guest experiences in a fast-paced environment. We are looking for someone with a strong background in hospitality leadership and excellent communication skills. Join us and enjoy various benefits including discounts, early pay, and medical insurance.

Benefits

30% Dining discount across Caprice restaurants

Access to financial coaching via Wagestream

Enhanced maternity & paternity leave

Cycle to work scheme

Refer-a-friend bonuses up to £1,000

Employee Assistance Programme

Structured pension scheme with employer contributions

Qualifications

• Proven experience as a Senior Maitre D' or Senior Receptionist in hospitality.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with reservation systems.

Responsibilities

• Oversee daily front-of-house operations and service standards.
• Manage reservations and optimize seating arrangements.
• Supervise and mentor front-of-house staff.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Proactive approach

Tools

Open Table

Seven Rooms

Job description

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London £19-20 (£12.26 plus tronc)

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J Sheekey, an institution situated in Leicester Square, is an iconic seafood restaurant celebrated for its rich heritage, exceptional cuisine, and unwavering commitment to providing an extraordinary dining experience. With a history dating back to 1896, J Sheekey has been a favourite among Londoners, theatregoers, and seafood enthusiasts alike. Renowned for its impeccable service and a menu showcasing the finest seasonal seafood, J Sheekey continues to be a destination where tradition meets contemporary culinary excellence.

We are currently seeking a poised and experienced Senior Maitre D' or Senior Receptionist to join our front-of-house team. As a Senior Maitre D', you will play a crucial role in overseeing the dining experience, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering an exceptional guest experience, we invite you to be a key player at our restaurant.

Overview

The successful candidate will oversee front-of-house operations, manage reservations, supervise staff, and contribute to delivering a premier guest experience in a fast-paced, high-profile dining environment.

Responsibilities

• Oversee the daily operations of the front-of-house, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Open Table and/or Seven Rooms experience.
• Supervise and mentor front-of-house staff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Senior Maitre D' or Senior Receptionist in a similar leadership role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott's Mayfair), The Ivy Collection & Bill's
• Access to early pay, savings tools & financial coaching via Wagestream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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