Senior Quality and Compliance Manager in CB1

Energy Jobline ZR; Cambridge; Hybrid; GBP 43,000 - 59,000; Full time

Job summary

A prominent assessment organization is looking for a Senior Quality and Compliance Manager in Cambridge. This role involves leading a team and ensuring exam integrity on a global scale. The ideal candidate will have strong leadership skills, experience in exam management, and a solid understanding of test security. This fixed-term role offers a competitive salary and hybrid working options.

Benefits

28 days annual leave plus bank holidays

Private medical and permanent health insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4x annual salary

Green travel scheme

Qualifications

• Experience in exam delivery and/or management across diverse cultures.
• Strong understanding of regulatory requirements for exam boards.
• Excellent understanding of data management and reporting.

Responsibilities

• Lead a dedicated team managing test security throughout the exam process.
• Review and enhance processes and policies for exam integrity.
• Oversee incidents and investigations related to exam fraud.

Skills

Team leadership

Data management

Process improvement

Understanding of test security

Excellent communication

Education

Good knowledge of Cambridge English products

Tools

Excel

Job description

Job Description

Title: Senior Quality and Compliance Manager

Salary: £43,800 - £58,500

Location: Cambridge/Hybrid (minimum 2 days per week in the office)

Contract: Full Time (35 hours per week) / Fixed term (18 months)

We're looking for a Senior Quality and Compliance Manager for the Cambridge English Exam Services team. This fixed term management role is based in our Cambridge office in the UK.

We're looking for someone who is a great people manager and team leader, who is passionate about exam integrity and who can challenge the status quo and drive forward improvements. You will have experience as a manager and have experience of working within a similar role or sector.

Your team will be responsible for operational exam security, ensuring that millions of learners receive accurate, fair exam results, and that thousands of exam centres globally comply with our high standards for delivering exams.

We're looking for someone who understands the threats and challenges relating to exam fraud and who can put in place mitigations on a global scale to address these.

About the Senior Quality and Compliance Manager Role

• Lead a dedicated team responsible for managing test security throughout the exam process.
• Provide guidance and development opportunities to support their growth in the roles.
• Review processes and policies to ensure they are robust and suitable for their purpose, and introduce practices designed to address exam fraud in both paper-based and digital formats.
• Assess and manage risks related to exam integrity and implement response plans and mitigation strategies.
• Oversee the management of major incidents and investigations into exam fraud, ensuring the team has appropriate resources and training for these situations.
• Seek opportunities to align processes and policies across various products.

About You

Essential Knowledge

• Good knowledge of Cambridge English products, their delivery modes, and the global centre network, with a clear understanding of both paper-based and digital testing challenges.
• A strong understanding of test security, including current and emerging threats, and thorough awareness of regulatory requirements for exam boards (e.g., Ofqual general conditions).
• Good grasp of assessment principles and practical measures required to maintain test and results validity.

Essential Skills(s) & Experience

• Experience of exam delivery and/or management across diverse cultures.
• Strong team leadership and people management capabilities.
• Excellent understanding of data management, reporting, use of Excel, and application of SLAs and KPIs.
• Demonstrated ability to plan resources effectively to meet strict targets, with well-developed process improvement and influencing skills for cross‑functional collaboration.

Desirable

• Thorough knowledge (or the ability to develop it quickly) of the Cambridge English partner landscape and the challenges of operating globally via exam centres/third parties.

Behaviours

• Flexible, positive attitude to change.
• Commitment to getting it right for the customer.
• Proactive approach.
• Commitment to high standards of quality.

Rewards and benefits

• 28 days annual leave plus bank holidays.
• Private medical and permanent health insurance.
• Discretionary annual bonus.
• Group personal pension scheme.
• Life assurance up to 4x annual salary.
• Green travel scheme.

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid‑working colleagues to spend 40‑60% of their time at their dedicated office or location.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Sunday, 16th November 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world.

Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, educational attainment, marital status, neurodiversity and other social class/background. We believe better outcomes come through thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.