Senior Quality and Compliance Manager

Cambridge University Press & Assessment; Hartford; Hybrid; GBP 43,000 - 59,000; Full time

Job summary

A leading educational institution is seeking a Senior Quality and Compliance Manager based in Cambridge. This role involves managing exam integrity, leading teams, and overseeing processes to prevent fraud. Suitable candidates will have strong leadership and data management skills, and a deep understanding of Cambridge English products. The role offers a competitive salary and flexible benefits with a hybrid working model.

Benefits

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance

Green travel schemes

Qualifications

• Experience of exam delivery and/or management across diverse cultures.
• Strong understanding of regulatory requirements for exam boards.
• Good knowledge of Cambridge English products and their delivery modes.

Responsibilities

• Lead a team responsible for managing test security throughout the exam process.
• Review processes and policies to ensure robustness and suitability.
• Oversee the management of major incidents and investigations into exam fraud.

Skills

Team leadership

Data management

Process improvement

Risk management

Tools

Excel

Data reporting tools

Job description

Senior Quality and Compliance Manager Salary: £43,800 - £58,500 Location: Cambridge/Hybrid (minimum of 2 days per week in the office) Contract: Full Time (35 hours per week)/Fixed term (18 months)

We’re looking for a Senior Quality and Compliance Manager for the Cambridge English Exam Services team. This fixed term management role is based in our Cambridge office in the UK. You will be a people manager and team leader, passionate about exam integrity and able to challenge the status quo and drive forward improvements. Your team will be responsible for operational exam security, ensuring that millions of learners receive accurate, fair exam results, and that thousands of exam centres worldwide comply with our high standards for delivering exams. You should understand the threats and challenges relating to exam fraud and be able to put in place mitigations on a global scale.

About the Role

• Lead a dedicated team responsible for managing test security throughout the exam process. Provide guidance and development opportunities to support their growth in the roles.
• Review processes and policies to ensure they are robust and suitable for their purpose, and introduce practices designed to address exam fraud in both paper-based and digital formats.
• Assess and manage risks related to exam integrity and implement response plans and mitigation strategies.
• Oversee the management of major incidents and investigations into exam fraud, ensuring the team has appropriate resources and training for these situations.
• Seek opportunities to align processes and policies across various products.

About You

Essential Knowledge

• Good knowledge of Cambridge English products, their delivery modes, and the global centre network, with a clear understanding of both paper-based and digital testing challenges.
• A strong understanding of test security, including current and emerging threats, and thorough awareness of regulatory requirements for exam boards (e.g., Ofqual general conditions).
• Good grasp of assessment principles and practical measures required to maintain test and results validity.

Essential Skills & Experience

• Experience of exam delivery and/or management across diverse cultures.
• Strong team leadership and people management capabilities.
• Excellent understanding of data management, reporting, use of Excel, and application of SLAs and KPIs.
• Demonstrated ability to plan resources effectively to meet strict targets, with well‑developed process improvement and influencing skills for cross‑functional collaboration.

Desirable

• Thorough knowledge (or the ability to develop it quickly) of the Cambridge English partner landscape and the challenges of operating globally via exam centres/third parties.

Behaviours

• Flexible, positive attitude to change.
• Commitment to getting it right for the customer.
• Proactive approach.
• Commitment to high standards of quality.

Rewards and benefits

• 28 days annual leave plus bank holidays.
• Private medical and Permanent Health Insurance.
• Discretionary annual bonus.
• Group personal pension scheme.
• Life assurance up to 4 x annual salary.
• Green travel schemes.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits.

Why join us

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that explores new and better ways to serve students, teachers and researchers across the globe—for the benefit of individuals, society and the world. We welcome applications from all candidates, regardless of demographic characteristics, and we actively seek to employ people from a wide range of different communities.

Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being Sunday, 16th November 2025. Successful applicants will be subject to satisfactory background checks, including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together.