Senior Quality and Compliance Manager

Cambridge University Press & Assessment; Cambridgeshire and Peterborough; Hybrid; GBP 43,000 - 59,000; Full time

Job summary

A leading educational publisher is looking for a Senior Quality and Compliance Manager to enhance the security and compliance of their global exam centers. The role requires expertise in exam operations, excellent people management, and a strong understanding of regulatory standards. The ideal candidate has significant experience in exam delivery and is proficient in relevant management practices. Opportunities for hybrid working are available, and applications are reviewed on an ongoing basis.

Benefits

28 days annual leave plus bank holidays

Private medical insurance

Group personal pension scheme

Life assurance up to 4 x annual salary

Flexible rewards package

Qualifications

• Knowledge of Cambridge English products and customer base.
• Experience managing teams across cultures.
• Understanding of regulatory requirements for exam boards.

Responsibilities

• Manage internal and external stakeholder relationships.
• Establish robust policies for assessment security.
• Monitor KPIs and SLAs for compliance.

Skills

Exam delivery experience

Data management

People leadership

Excel proficiency

Cross-functional influencing

Education

Management qualification

Job description

Overview

Job Title: Senior Quality and Compliance Manager

Salary: £43,800 - £58,500

Location: Cambridge/Hybrid (minimum of 2 days per week in the office)

Contract: Full Time (35 hours per week)/Fixed term (18 months)

The Exam Services team delivers millions of English Language assessments each year and, as part of this, is responsible for test security and exam centre compliance and for protecting the reputation of the exams and ensuring fairness for everyone taking one of our assessments. There are two senior managers working alongside each other to manage the compliance of our global exam centre network, define appropriate security requirements in an ever-changing world and to lead the team in balancing a great customer focus with a need for suitable regulations and requirements.

We\'re looking for a fixed-term Senior Quality and Compliance Manager who can balance what\'s best for test security and what\'s practical for exam centres. You\'ll manage risks and issues and communicate clearly at all levels. You\'ll lead on investigating issues and work closely with other key teams to put in place actions to resolve them and prevent them re-occurring. You will have an understanding of the security challenges of running exams what it\'s like to run exams and the mitigations that can be put in place.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

• Manage key internal and external stakeholder relationships to ensure robust exam security
• You\'ll become an expert in exam regulations and security, speaking test delivery and our exam centre network, providing advice and guidance to other parts of the business
• You\'ll establish clear, robust policies for managing security of our assessments
• You\'ll establish clear KPIS and SLAs and will monitor progress against these
• You\'ll make key operational decisions and will input into strategic decisions for the department.
• You\'ll manage the quality and compliance of our third party exam center network globally for Cambridge, ensuring that our tests are run to our high quality security standards
• You\'ll lead and manage a team, providing development, support and managing resource

About you

Qualifications/knowledge:

• Knowledge of Cambridge English products, partners and customer base.
• Knowledge/understanding of test day delivery, test security and associated challenges
• Experience of supporting or working with international customers
• Broad understanding of regulatory requirements for exam boards

Essential Skills(s) & Experience:

• Experience of exam delivery or exam operations, invigilation or other relevant insight into running examinations
• Experience of managing people across multiple cultures and countries, and of managing externals
• Excellent understanding of data management and reporting
• Confident user of Excel
• Great people leadership skills
• Sound understanding of SLAs and KPIs
• Well-honed influencing skills to ensure the best outcome for the team and customer in cross-functional negotiations
• Ability to plan team resource in both the short and long term in order to meet inflexible targets.

Desirable:

• Knowledge of the Cambridge English partner landscape and the challenges of operating globally via exam centres/third parties
• Management qualification desirable
• Process improvement skills desirable

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential?

Apply now. We review applications on an ongoing basis, with a closing date for all applications being Wednesday, 8th October although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on Monday, 20th October.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Why join us

Joining us is your opportunity to pursue potential. You\'ll belong to a collaborative team that\'s exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it\'s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.