Senior Quality and Compliance Manager

CAMBRIDGE UNIVERSITY PRESS & ASSESSMENT; Cambridge; Hybrid; GBP 43,000 - 59,000; Full time

Job summary

A leading educational publisher in Cambridge is seeking a Senior Quality and Compliance Manager to lead exam security efforts. This role involves overseeing exam integrity and implementing strategies to combat fraud, requiring strong leadership and a deep understanding of exam processes. Benefits include competitive salary and a flexible, hybrid working environment.

Benefits

28 days annual leave plus bank holidays

Private medical insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 × annual salary

Green travel schemes

Qualifications

• Proven experience in exam delivery management.
• Strong understanding of regulatory requirements for exam boards.
• Ability to develop and implement processes to mitigate exam fraud.

Responsibilities

• Lead a team managing test security throughout the exam process.
• Review policies ensuring robustness against exam fraud.
• Manage risks related to exam integrity.

Skills

Team leadership

Exam integrity understanding

Data management

Process improvement

Tools

Excel

Job description

SeniorQuality and Compliance Manager

Salary: £43,800 - £58,500

Location: Cambridge/Hybrid (minimum of 2 days per week in the office)

Contract: Full Time (35 hours per week)/Fixed term (18 months)

We're looking for a Senior Quality and Compliance Manager for the Cambridge English Exam Services team. This fixed term management role is based in our Cambridge office in the UK.

We're looking for someone who is a great people manager and team leader, who is passionate about exam integrity and who can challenge the status quo and drive forward improvements. You will have experience as a manager and have experience working within a similar role or sector.

Your team will be responsible for operational exam security, ensuring that millions of learners receive accurate, fair exam results, and that thousands of exam centres globally comply with our high standards for delivering exams.

We're looking for someone who understands the threats and challenges relating to exam fraud and who can put in place mitigations on a global scale to address these.

About the Role

• Lead a dedicated team responsible for managing test security throughout the exam process. Provide guidance and development opportunities to support their growth in the roles.
• Review processes and policies to ensure they are robust and suitable for their purpose, and introduce practices designed to address exam fraud in both paper-based and digital formats.
• Assess and manage risks related to exam integrity and implement response plans and mitigation strategies.
• Oversee the management of major incidents and investigations into exam fraud, ensuring the team has appropriate resources and training for these situations.
• Seek opportunities to align processes and policies across various products.

About You

• Essential knowledge
• Good knowledge of Cambridge English products, their delivery modes, and the global centre network, with a clear understanding of both paper-based and digital testing challenges.
• A strong understanding of test security, including current and emerging threats, and thorough awareness of regulatory requirements for exam boards (e.g., Ofqual general conditions).
• Good grasp of assessment principles and practical measures required to maintain test and results validity

Essential Skills(s) & Experience

• Experience of exam delivery and/or management across diverse cultures
• Strong team leadership and people management capabilities
• Excellent understanding of data management, reporting, use of Excel, and application of SLAs and KPIs
• Demonstrated ability to plan resources effectively to meet strict targets, with well-developed process improvement and influencing skills for cross-functional collaboration.

Desirable:

• Thorough knowledge (or the ability to develop it quickly) of the Cambridge English partner landscape and the challenges of operating globally via exam centres/third parties

Behaviours:

• Flexible, positive attitude to change
• Commitment to getting it right for the customer
• Proactive approach
• Commitment to high standards of quality

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 × annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid‑working colleagues to spend 40‑60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Sunday, 16th November 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.