Senior Qualitative Project Manager

Toluna; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global research firm in Manchester is looking for a Qualitative Project Manager to oversee research projects from design to delivery. The ideal candidate will have a bachelor’s degree and at least 3 years of relevant experience. Key responsibilities include vendor management and coordinating multiple departments. Applicants should possess excellent communication and organizational skills. The role offers competitive pay and opportunities for career growth within a diverse team.

Benefits

Competitive pay

Great benefits

Opportunities for growth

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in Market Research Project Management.
• Project Management certification is a plus.

Responsibilities

• Manage external vendors for project delivery.
• Coordinate with internal departments for project completion.
• Track recruitment and fieldwork progress.

Skills

Organizational skills

Communication skills

Problem-solving skills

Flexibility

Multi-tasking

Education

Bachelor’s degree in related field or equivalent work experience

3+ years’ work experience in Market Research Project Management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Videoconferencing software (Zoom, Teams)

Job description

About Us

Toluna is the global research and insights leader that enables businesses to make smarter, data driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first‑party panel, and world‑class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com.

Introduction

The Qualitative Project Manager is responsible for executing all aspects of the research process to deliver qualitative research projects in line with the client’s brief.

The role is focused on coordinating resources – both internal and external – to ensure a smooth delivery for clients. This will span from the design stage to final delivery: working with vendors, supporting recruitment, troubleshooting issues as they arise.

This role is ideal for someone who enjoys organizing and planning, but is always ready for the unpredictability of qual research!

You would be an integral part of the Qualitative Team and bring guidance and expertise on best practice, pitfalls to avoid, knowledge and awareness of local market nuances and be able to autonomously bring solutions to issues as they arise.

Success in this role lies in strong organizational, communication and problem solving skills. Individuals must be able to manage multiple projects and take independent action to achieve objectives.

Responsibilities

Manage external vendors

• Attend kick-off and briefing calls
• Select / recommend the most appropriate vendors for each project with help from the sourcing team
• Identify and vet new vendors as needed
• Provide clear instructions to brief the project in
• Coordinate multiple vendors on a project e.g. recruitment, transcription, videoconferencing, etc.
• Track recruitment and fieldwork progress, correcting course as necessary
• Manage vendor invoices

Manage internal departments

• Attend internal kick-off and briefing calls
• Coordinate multiple internal departments on international qual
• Proactively ensure timings for the programme are clear and communicated to all involved, moving the project along and managing delays as they arise
• Accurately set internal and external expectations
• Coordinate Logistics, Venues, Incentives as relevant for each project
• Ensure qual platforms are booked, programmed and briefed and that tech support is available during fieldwork

Your Profile

Education and Experience

• Bachelor’s degree in related field or equivalent work experience
• 3+ years’ work experience in Market Research Project Management or equivalent
• Project Management certification, a plus, but not mandatory

Technical Skills

• Proficiency in Microsoft Office Word, Excel, and PowerPoint
• Familiarity with or keenness to learn more on Qualitative Market Research methodologies (Focus Groups, IDIs, TDI’s, various Online Platforms)
• Working familiarity with Videoconferencing software (Zoom, Teams)

Professional & Personal Skills

• Demonstrates initiative, resourcefulness and curiosity; asks “why?”
• Conscientious, reliable, and punctual
• Ability to work under pressure, and within established time restrictions
• High degree of flexibility and self‑motivation
• Strong organizational skills, with ability to multi‑task and effectively prioritize own workload
• Demonstrates aptitude to include problem identification / resolution
• Clear written and verbal communication skills
• Excellent interpersonal skills; ability to develop effective relationships (internal / external)

Our Values

• Acting with Ownership. Demonstrating individual accountability
• Bringing a forward mindset. Being action‑oriented, bold and entrepreneurial
• Collaborating with Curiosity. Exhibiting teamwork through togetherness
• Discussing openly, committing jointly. Sharing your views openly
• Embracing empathy. Being egoless & caring

What we Offer

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.