Senior Qualitative Project Manager

M3EU; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A market research firm in London is looking for a Senior Project Manager to oversee international market research projects, ensuring client satisfaction and project goals are met. The ideal candidate will have over 2 years of experience, especially in healthcare, and possess strong analytical and communication skills. This role offers competitive annual leave and participation in a bonus scheme.

Benefits

25 days annual leave

Bonus scheme

Pension contributions

Medical cash plan

Subsidised gym membership

Cycle scheme

Qualifications

• 2+ years’ experience in market research project management, preferably in healthcare.
• Exceptional time management, organizational skills, and attention to detail.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage international market research projects throughout their lifecycle.
• Coordinate project kick-off meetings and ensure understanding of specifications.
• Deliver timely and high-quality client updates on project status.

Skills

Market research project management

Time management

Organizational skills

Verbal communication

Written communication

Analytical skills

Problem-solving skills

Microsoft Office

Tools

Excel

Outlook

Word

Job description

Job Description

The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research, with focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

Responsibilities

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including
• Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kick‑off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and / or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

• Must have 2+ years’ experience in market research project management, preferably in healthcare
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem‑solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on‑time in a fast‑paced environment where moving deadlines and other changes often occur in real time.

Additional Information

• 25 days annual leave
• Participation in an annual bonus scheme linked to the profitability of the business
• Pension 4% / 4% employee / employer contributions of qualifying earnings
• Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
• Cycle scheme