Senior Proposition & Development Manager

Currys; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Product discounts

Wellbeing initiatives

Job summary

Currys is seeking a Senior Proposition & Development Manager – Services to own the end-to-end journey of new service propositions, from opportunity sizing to launch. You will collaborate with Commercial, Marketing, Stores, Online and Operations to deliver customer-loved services across Currys' multi-channel business.

The role emphasizes commercial judgment, data-driven opportunity identification, and ability to drive change in a matrix organisation.

Qualifications

• Creative thinking paired with analytical instinct; generate ideas and stress-test them against customer appeal and commercial reality.
• End-to-end experience developing and launching propositions, owning them, not just contributing.
• Ability to deliver change across functions in a matrix organisation.
• Commercial judgement; you can build a business case that secures investment and drives results.
• Experience using customer, colleague and commercial data to identify growth opportunities.
• The ability to simplify complexity; clear story, clear recommendation, every time.
• Resilience; comfortable with ambiguity, shifting priorities and a pipeline of potential work.
• Ideally a background in commercial services; installation, delivery, insurance, warranty or repairs.
• Knowledge of Currys or a similar multi-channel retail environment; this role touches almost every part of the business.

Responsibilities

• Own the full journey from spotting an opportunity and sizing its commercial potential to shaping it into a service proposition and delivering it across a complex business.
• Shape propositions that customers love and deliver across Commercial, Marketing, Stores, Online and Operations.
• Work across functions to align stakeholders and drive adoption of new services.
• Lead live initiatives such as Winning with Solutions to help customers access the right solutions.
• Translate customer needs into service solutions and drive execution across teams.

Skills

Creative thinking

Analytical mindset

Proposition development

Commercial judgement

Data-driven insights

Cross-functional collaboration

Resilience

Stakeholder management

Retail knowledge

Commercial services background

Job description

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Senior Proposition & Development Manager - Services
London
Currys London Campus at Waterloo
Permanent
Full Time
Grade 5

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Shape the Future of Services. Build Propositions That Matter.

Services is at the heart of Currys' ambition to help everyone enjoy amazing technology. We want every customer to have access to relevant services; protection plans, warranties, delivery, installation, digital offerings and trade-in solutions that support their tech at every stage of its lifecycle. And we're growing.

Our Proposition and Commercial Development team identify opportunities, develop ideas and build the business case for new and improved service propositions, before coordinating their delivery across the business. Right now, we need someone to bring fresh thinking and commercial instinct to help us grow.

As a Senior Proposition & Development Manager, you'll own the full journey; from spotting an opportunity and sizing its commercial potential, to shaping it into a service proposition customers love and delivering it across a complex, multi-functional business. This isn't physical product development or category management. It's about understanding what customers need from their tech, identifying the service solutions that meet those needs, and making them happen; working across Commercial, Marketing, Stores, Online and Operations to bring people with you. You'll be central to several live initiatives, including Winning with Solutions, which helps customers access the right solutions for their tech.

Role overview:

You will need:

• Creative thinking paired with analytical instinct; you can generate ideas, then stress-test them against customer appeal and commercial reality
• End-to-end experience developing and launching propositions, products or categories, owning them, not just contributing
• The ability to deliver change across functions in a matrix organisation, if your project experience sits only within your own team, this probably isn't the right fit
• Commercial judgement; you can build a business case that secures investment and drives results
• Experience using customer, colleague and commercial data to identify growth opportunities
• The ability to simplify complexity; clear story, clear recommendation, every time
• Resilience; comfortable with ambiguity, shifting priorities and a pipeline of potential work
• Ideally a background in commercial services; installation, delivery, insurance, warranty or repairs
• Knowledge of Currys or a similar multi-channel retail environment; this role touches almost every part of the business

What we offer

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Hybrid working; our primary Currys Campus is at WeWork Waterloo with a minimum expectation to meet in person twice a month
• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives

As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.