Senior Property Services Advisor: Hybrid Customer Support

MTVH; Nottingham; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading housing organization in Nottingham is seeking a Customer Service Advisor to support clients with property repair queries. Responsibilities include resolving customer issues and ensuring an outstanding service. Ideal candidates will be motivated self-starters with excellent communication skills, eager to learn and adapt. This role offers a competitive salary, a comprehensive benefits package, and opportunities for career advancement.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions up to 9%

Health cash plan scheme

Hybrid working dependent on role

Employee Assistance Programme

Qualifications

• Previous experience is valued but not essential.
• A passion for learning and a can-do attitude is crucial.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support customers with property repair queries across various channels.
• Resolve issues efficiently with professionalism.
• Work core business hours on a rotating shift basis.

Skills

Excellent communication

Problem solving

Team player

Motivated self-starter

Job description

A leading housing organization in Nottingham is seeking a Customer Service Advisor to support clients with property repair queries. Responsibilities include resolving customer issues and ensuring an outstanding service. Ideal candidates will be motivated self-starters with excellent communication skills, eager to learn and adapt. This role offers a competitive salary, a comprehensive benefits package, and opportunities for career advancement.