Senior Property Manager

Knight Frank Group; Greater London; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Knight Frank is seeking a Senior Property Manager to join its Residential Lettings Team at 55 Baker Street, London. You will manage a high-end portfolio, ensure landlord and tenant satisfaction, and foster long-term relationships.

The role requires ARLA Level 3, extensive property management experience, strong communication, and meticulous record-keeping. You will coordinate maintenance, oversee tenancy processes, and support junior team members.

Qualifications

• Extensive experience in property management or a related field.
• ARLA Propertymark Level 3 qualification is required.
• Strong knowledge of property management regulations and standards.

Responsibilities

• Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants.
• Address and resolve issues identified in check-in reports to ensure tenant satisfaction and property compliance.
• Coordinate and oversee maintenance tasks and oversee invoices from contractors and suppliers.

Skills

Client relationship management

Negotiation

Communication

Team mentoring

Education

ARLA Propertymark Level 3

Tools

CRM systems

Job description

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

We are looking for a hardworking, efficient, and eager individual to join our Residential Lettings Management as a Senior Property Manager, providing an exceptional service to our Landlords and Tenants. This is a fantastic opportunity to join a leading team and be responsible for a high-end portfolio.

ABOUT KNIGHT FRANK: https://whyknightfrank.netlify.app/

ABOUT THE ROLE: We are looking to recruit a Senior Property Manager to join our Residential Lettings Team based at 55 Baker Street. The Senior Property Manager will be accountable for managing their own portfolio of properties and fostering long-term relationships with our key clients. This role requires someone who has excellent track record in providing high client satisfaction, increasing client retention and can provide support to more junior team members.

Responsibilities

• Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants.
• Address and resolve any issues identified in check-in reports to ensure tenant satisfaction and property compliance.
• Conduct property visits, document observations, and take necessary actions based on findings.
• Coordinate and oversee complex routine and reactive maintenance tasks promptly when required.
• Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate.
• Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM.
• Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes.
• Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication.
• Review check-out reports, agree deductions with landlords, and negotiate with tenants.
• Complete end-of-tenancy procedures on the CRM.
• Be responsible for TDS claims and update TDS records.
• Effectively communicate tenants' and landlords' obligations to relevant parties and ensure all parties are compliant.
• Be accountable for EICR remedial works and any findings from PAT and Gas inspections, ensuring properties meet required standards.
• Handle complex queries and issues related to property or lease management.
• Provide guidance and support to other team members.
• Ensure compliance with all relevant regulations and standards.

Skills & Qualifications

• Extensive experience in property management or a related field.
• Propertymark Level 3 (ARLA) qualified.
• In-depth knowledge of property management regulations and standards.
• Ability to handle complex queries, maintenance tasks, and coordinate with contractors and suppliers.
• Self-motivated and able to work independently.
• Willing to participate in team activities, support the wider team, and mentor junior team members.
• Excellent communication skills to foster positive relationships.
• Strong organisational skills with keen attention to detail to manage multiple tasks, maintain accurate records, and ensure adherence to regulations.
• Strong negotiation and problem-solving skills.
• Knowledge of accounts/bookkeeping and transparent management of expenditure on behalf of clients.

Key Information

• Working hours: Monday – Friday, 9am-6pm
• Primary office location: 55 Baker Street, London
• Contract type: FTC OR Perm
• Eligible for dynamic working: Yes
• Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments.

Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.