Senior Property Coordinator

Centrick Limited; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A residential property management firm in Manchester is seeking a professional to lead, mentor, and support their team of Property Coordinators and Customer Experience Advisors. Responsibilities include training, handling escalations, and overseeing maintenance performance. This role offers competitive benefits, including generous holiday allowances and professional development opportunities.

Benefits

25 days' holiday plus bank holidays

Enhanced pension scheme

Extra holiday allowance with service

Company sick pay increases over time

Study support for professional growth

24/7 mental health services

Extra day off on your birthday

One volunteer day annually

Monthly perks program

Responsibilities

• Train, coach and mentor Property Coordinators and Customer Experience Advisors.
• Handle escalations and provide expert support on complex issues.
• Oversee call logging and maintenance performance.

Job description

We're Centrick - residential property experts with a clear mission: to make lives better, every day.

Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on‑ground services like cleaning, caretaking, and maintenance – we deliver quality, end‑to‑end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long‑term impact – for our clients, customers, and communities.

Responsibilities

• Train, coach and mentor Property Coordinators and Customer Experience Advisors to ensure consistent service delivery and onboarding
• Quality checking
• Complete regular 1‑2‑1 sessions with the team
• Handle escalations and provide expert support on complex or high‑risk issues
• Cover absences and provide floating support across regions to maintain continuity
• Support communications on spotlight schemes and attend regional and spotlight meetings
• Support complaint and social media response reviews by actioning maintenance requests immediately
• Oversee call logging and maintenance performance, including urgent works (e.g. lift outages, mandatory occurrence reports, insurance claims)
• Work with ADs/OMs to identify training needs
• Support onboarding of new clients or schemes where needed
• Team leadership and coaching
• Conflict resolution and escalation handling
• Ability to manage across multiple regions or portfolios

Benefits

• Time to Recharge: 25 days' holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service – because loyalty deserves rewards
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Reward Platform: Monthly perks how you like

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know – we're here to help you succeed.