Senior Property Claims Handler

MPJ Recruitment; Mossley; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading recruitment agency is looking for a Senior Property Claims Handler in Mossley. The successful candidate will manage complex claims, mentor a team, and ensure compliance with industry standards. Benefits include career progression opportunities, hybrid working, and a performance-based bonus. Strong leadership and technical expertise in claims are essential.

Benefits

Academy Training

Career progression

Annual salary review

Performance-based bonus

Hybrid working model

Company pension

Employee wellness initiatives

Qualifications

• Proven experience in leading teams and managing complex, technical claims.
• Strong understanding of drainage systems, construction, and policy liability principles.
• Exceptional attention to detail with a proactive, solutions-focused mindset.
• Ability to interpret complex technical information and communicate it clearly.

Responsibilities

• Lead the management of technical and complex claims from notification through to settlement.
• Act as the subject matter expert, providing technical guidance to the Operations Team.
• Prepare professional reports for insurer submission.

Skills

Team leadership

Claims management

Technical expertise in drainage systems

Attention to detail

Communication skills

Problem-solving mindset

Job description

Senior Property Claims Handler

Location: Mossley, Oldham

Hours: Monday - Friday (Full Time)

Salary: Up to £36,000 (DOE)

Are you a natural problem-solver who thrives on tackling complex challenges and leading others to deliver exceptional results? We are looking for a Senior Property Claims Handler to drive service excellence, innovation, and continuous improvement across our diverse insurance products.

In this pivotal role, you'll be the go‑to expert for technical and complex claims, ensuring every decision is accurate, fair, and compliant with industry standards. You'll also mentor our talented Operational Claims Team, fostering a culture of learning, collaboration, and high performance.

Senior Property Claims Handler Responsibilities:

• Lead the management of technical and complex claims from notification through to settlement, ensuring swift, fair, and compliant outcomes.
• Act as the subject matter expert, providing technical guidance to both the Operations Team and senior leadership.
• Use your practical drainage and technical knowledge to interpret site data, images, and reports to determine policy liability.
• Oversee quantum decisions and negotiations, ensuring accuracy and alignment with policy terms.
• Deliver training, coaching, and quality audits to uplift technical expertise and maintain exceptional service standards.
• Collaborate closely with contractors and stakeholders to resolve technical challenges and maintain KPI performance.
• Ensure all decisions and processes meet legislative and industry best practices (e.g., WRc, S24/S59 notices, HSE).
• Prepare professional, evidence-based reports for insurer submission.
• Continuously identify opportunities for process improvement and innovation within the claims journey.
• Support client audits, producing clear insights and recommendations.

What You Bring

• Proven experience in leading teams and managing complex, technical claims.
• Strong understanding of drainage systems, construction, and policy liability principles.
• Exceptional attention to detail with a proactive, solutions-focused mindset.
• Ability to interpret complex technical information and communicate it clearly to a range of stakeholders.
• A collaborative leader who thrives in a fast-paced, evolving environment.

Benefits:

• Academy Training - grow your skills with structured development opportunities.
• Clear career progression and ongoing professional support.
• Annual salary review + performance-based bonus scheme.
• Smart casual dress code and regular social events.
• Hybrid working model (office + home flexibility).
• Company pension & on-site parking.
• Employee wellness initiatives and well-being support.

If you're passionate about delivering technical excellence and shaping the future of claims management, Click Apply now.