Senior Project Manager, Finance & Operations Systems - EMEA

Hilton Worldwide, Inc.; Liverpool; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a Senior Project Manager for Finance & Operations Systems in Liverpool. The role involves supporting payment systems rollout in EMEA, engaging with hotel finance teams, and overseeing financial processes. Qualifications include a BA/BS degree and significant project management experience. Benefits include competitive salary and employee discounts. Join a company dedicated to exceptional guest experiences worldwide.

Benefits

Competitive starting salary

Holiday entitlement

Employee discounts on hotel stays

Qualifications

• Experience in hotel operations, including finance processes.
• Ability to analyze data and drive improvements.
• Experience with change management during system changes.

Responsibilities

• Support rollout of payment systems in EMEA from a finance perspective.
• Create and update user guides for finance tasks.
• Oversee payment processing operations for efficiency.
• Collaborate with teams to optimize systems and processes.

Skills

Project management

Strong written and verbal communication

Building collaborative relationships

Understanding of hotel operations

Ability to work to tight deadlines

Education

BA/BS Bachelor’s Degree

Qualified accountant with Senior Manager level experience

Job description

Senior Project Manager, Finance & Operations Systems - EMEA (EUR015Q0)

This role must be based in either our Watford European Corporate HQ or our Glasgow Area Corporate Office.

Work Locations

Hilton - Regional Headquarters - Europe Maple Court, Central Park, Reeds Crescent Watford WD24 4QQ

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,000 properties with more than 1,000,000+ rooms in 120 countries and territories. In the 106 years since our founding, we have defined the hospitality industry and established a portfolio of 24 world‑class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.

Position Summary

Support the rollout of projects including (but not restricted to) payment systems and PEP (Property Management System) for EMEA from a finance perspective. Educate and support properties throughout the implementation journey, whilst working closely with partners (internal and external) to improve processes.

What will I be doing?

• Engage, manage & support hotel finance and operations teams as new initiatives are rolled out including payment and PEP
  • Help to define more structured processes for roll‑out with coordination of other involved teams
  • Work equally with both managed and franchised properties for some projects and managed properties only for others – depending on initiative scope
  • Assist with change‑management from a financial and operational perspective as a result of system changes
  • Any ad hoc support for system implementations across EMEA hotels
• Create and update user guides and process documentation for hotels teams to assist them with various finance tasks (e.g., reconciliations)
  • Develop training guides and webinars on payment terminal usage and onboarding (as needed)
• Manage & govern financial aspects for payments at a corporate level with payment partners to ensure risks are appropriately managed (i.e., deposits, risk thresholds, etc.)
• Work closely with payment partners to consistently improve reporting and processes, in order to satisfy Hilton’s operational needs
  • Oversee payment processing operations, ensuring efficiency and accuracy
  • Monitor Dynamic Currency Conversion (DCC) metrics and optimize performance
  • Collaborate with IT and Operations teams to improve payment system integrations and migrations
  • Work with vendors and stakeholders to optimize payment infrastructure
• Take ownership of administration on payment provider’s platform for new merchant accounts
• Actively participate and work on enhancements, including suggestions, design and validation
  • Analyse data to identify trends and drive strategic improvements
  • Support the development of system enhancements
  • Drive innovation in technology to improve user experience
  • Collaborate with the different teams including on security enhancements
• Support localization efforts and readiness for deployment
• Work on branding and documentation to improve system communication

Direct Reports: n/a

Qualifications

• BA/BS Bachelor’s Degree or experience in‑lieu thereof
• Qualified accountant with Senior Manager level experience
• Understanding of hotel operations, including front office, reservations and finance processes
• Project management experience

Additional capabilities

• A self‑starter who takes ownership of their own work
• Experience of building collaborative relationships across multiple stakeholders
• Ability to work to tight deadlines
• Strong written and verbal communication skills

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of Go Hilton which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!