Senior Project Manager - Cross Channel Experience

VML MAP; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency in London seeks a Senior Project Manager to drive marketing automation projects and manage key client relationships. This role involves organizing and leading projects, ensuring they are delivered on time and within budget while maintaining quality standards. The ideal candidate will possess strong project management skills, technical knowledge, and a proactive mindset. Join a team that values collaboration and aims to enhance customer experiences through innovative solutions.

Qualifications

• Experience as a digitally focused project manager or similar.
• Extensive knowledge of CRM, data, and marketing automation platforms.
• Ability to translate business needs into concrete projects.

Responsibilities

• Organize and manage key client development projects.
• Lead projects ensuring timely and budget-friendly delivery.
• Develop project scopes, plans, and budgets.

Skills

Project management skills

Technical understanding of CRM and marketing automation

Great communication skills in English

Job description

Senior Project Manager - Cross Channel Experience

London, England, United Kingdom

Join us as a Senior Project Manager and be at the forefront of CRM, email marketing, and loyalty campaigns. This role is based in our London office. Leverage your project management skills and technical knowledge to drive marketing automation projects to success.

We're looking for a leader who delivers on time, within budget, and with the highest quality standards. Come innovate with us and play a pivotal role in our client's digital journey.

What will your day look like?

In the role of our new Senior Project Manager, you organize and manage key client development projects for one of our large international clients, while ensuring delivery on time, on budget, and with high quality. In the day-to-day business, you will be expected to lead projects, so strong project management skills are a must. You will play a central role throughout the entire project lifecycle; you will use your strategic thinking and management skills as well as tackling more hands‑on tasks. A technical understanding and a strong passion for digital solutions are essential, as you will work closely with development/technical stakeholders both internally and externally.

• Managing the client relationship and expectations excellently
• Developing project scopes, plans, and budgets
• Producing high‑quality presentations for internal and client meetings
• Drive marketing automation projects across European markets to success by securing progress across different departments and ensuring deliverables on time and within budget while proactively ensuring that obstacles are mitigated, and project risks are minimized.
• Being a daily sparring partner to your colleagues.

Who are you going to work with?

You will be the linchpin in a network of closely coordinated Project Managers, Designers, User Experience Architects, and Developers. You will get competent teammates who go the extra mile to help one another.

We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency for a decade or longer.

What do you bring to the table?

You are an easygoing person with a proactive and positive mindset. You work to deliver the best possible outcome despite any challenges that arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to detail. In addition, you have:

• Experience being a digitally focused project manager or similar
• Extensive knowledge of what working with CRM, data, and marketing automation platforms entails
• The ability to identify, and subsequently translate, a business need into a concrete project with clear objectives, deliverables, success metrics and KPIs.
• The competence, confidence, and self‑discipline to manage deadlines, estimates, and budgets excellently
• Great communication skills in English.

A leader in personalized customer experiences

VML MAP is a world‑leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer‑centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

If you're ready to make a significant impact and join a world-leading team, we encourage you to apply!

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.