Senior Project Manager

Teleperformance; Sunderland; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Teleperformance is seeking a Senior Project Manager to deliver complex operational projects and provide strategic oversight of a broad project portfolio. You will translate project details into concise reporting for C-suite audiences and shape the strategy of the project team while driving governance and value delivery.

You will guide Project Managers through the full employee lifecycle, with at least five years at senior PM level, a strong delivery record, and current PRINCE2 accreditation.

Qualifications

• Collaborative team player who builds strong relationships across functions.
• Exceeds in written, verbal and reporting to senior/C-suite stakeholders.
• Strong analytical/problem-solving with practical options and recommendations.
• Proven experience delivering complex operational and business change projects.
• Substantial experience in a BPO environment or closely related operational setting.
• Experience managing BPO TUPE projects and associated change.
• Current PRINCE2 Practitioner accreditation and ability to apply methodology effectively.
• Proven coaching and development of Project Managers and teams.

Responsibilities

• Establish and lead high-performing project teams with clear accountability and delivery plans.
• Monitor portfolio performance and provide reporting on delivery, costs, milestones, resources, dependencies and benefits.
• Ensure compliance with governance, quality, regulatory and compliance requirements.
• Identify and remove delivery barriers; keep projects on schedule and within budget.
• Lead multiple interdependent projects, balance priorities, manage cross-project risks and dependencies.
• Provide authoritative direction and mentoring across Project Managers and teams.
• Develop and embed project policies, processes and standards aligned to strategic priorities.
• Provide portfolio governance and assurance with clear reporting for stakeholders, including C-suite.

Skills

PRINCE2 Practitioner

Project management

Stakeholder management

Reporting & governance

Leadership & coaching

Portfolio governance

Job description

Senior Project Manager

Hours:

37.5 hours per week Flexibility required

Salary

up to £70,000 DOE

Location

Glasgow/Gateshead/Manchester (Hybrid - minimum 2 days in office)

Start Date

January 2027

Role Overview

This is a senior role, responsible for delivering complex operational projects and providing strategic oversight of a broader project portfolio. The successful candidate will bring substantial experience from a business process outsourcing (BPO) environment or demonstrate highly relevant transferable skills gained within another fast-paced, customer-focused operation.

Working closely with stakeholders at every level, you will translate complex project and portfolio information into clear, concise reporting and recommendations for C-suite audiences. You will shape and drive the strategy of the project team, strengthen its capability and demonstrate the value it delivers to the wider business.

You will guide Project Managers through the full employee lifecycle, empowering them to take ownership, develop professionally and deliver consistently high standards. You will have at least five years’ experience operating at senior project management level, with a strong record of operational project delivery and portfolio governance. Current PRINCE2 accreditation is essential.

Key Tasks/Responsibilities

• Establish and lead high-performing project teams, clarify accountabilities, develop robust delivery plans and secure the resources required for success.
• Monitor portfolio performance and provide accurate, timely reporting on delivery, costs, milestones, resources, dependencies and benefits.
• Ensure all projects comply with internal governance and external quality, regulatory and compliance requirements.
• Proactively identify and remove delivery barriers, ensuring projects remain on schedule, within budget and aligned with agreed outcomes.
• Lead multiple complex and interdependent projects, balancing priorities and managing cross-project risks and dependencies.
• Provide authoritative direction and sound decision-making, while coaching, mentoring and developing Project Managers and wider project teams.
• Develop and embed effective project policies, processes and standards that support the team’s strategic and operational priorities.
• Provide senior portfolio governance and assurance across the full suite of projects, maintaining delivery standards and producing clear reporting for internal, external and C-suite stakeholders.
• Build trusted client and stakeholder relationships, creating alignment and enabling the successful delivery and adoption of change.

• Apply PRINCE2 principles consistently across planning, governance, controls, reporting and delivery assurance.
• Own robust risk, issue and dependency management, ensuring timely escalation, effective mitigation and transparent reporting.

What are we looking for?

• A collaborative and dependable team player who builds strong relationships and contributes positively across functions.
• Excellent written, verbal and reporting skills, with the ability to present complex information clearly to senior and C-suite stakeholders.
• Strong analytical and problem-solving capability, with a solution-focused approach that presents practical options and recommendations rather than problems alone.
• Proven experience delivering complex operational and business change projects, rather than being focused solely on IT delivery.
• Substantial experience within a business process outsourcing (BPO) environment or a closely related operational setting.
• Demonstrable experience of managing BPO TUPE projects and associated operational change.
• Current PRINCE2 Practitioner accreditation, with the ability to apply the methodology proportionately and effectively.
• Proven team management experience, including coaching, performance management and supporting colleagues through the full employee lifecycle.