Senior Project Manager

Revoco

England

Hybrid

GBP 60,000 - 90,000

Full time

14 days+

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Job summary

A leading UK brand is seeking a Senior Project Manager to drive strategic initiatives and deliver key projects in hospitality and retail. This mid-senior level role involves managing cross-functional transformations and enhancing guest experiences. The ideal candidate will have strong communication skills, experience in end-to-end project management, and a background in hospitality or retail transformation.

Qualifications

Proven experience delivering cross-functional transformation in hospitality or retail.
Confident in managing projects end-to-end.
Strong communicator who builds trusted relationships with teams.
Comfortable navigating ambiguity in a fast-paced, waterfall environment.
Experience in Tech and Non-Tech initiatives is a plus.

Responsibilities

Support delivery of key strategic initiatives.
Help shape business-critical change to improve customer experience.
Bring structure and expertise to transformational projects.
Navigate a lean, waterfall delivery approach in a dynamic setting.

Skills

Project management

Cross-functional transformation

Strong communication

Navigating ambiguity

Job description

Senior Project Manager – Hospitality/Retail

London (Hybrid - 3 days on-site)

A leading UK brand is looking for a Senior Project Manager to support the delivery of key strategic initiatives as part of a fast-moving transformation programme.

Working closely with cross-functional teams across Operations, Tech, Marketing, Finance and more, you’ll help shape and drive business-critical change (Tech and Non-Tech) that improves guest/customer experience, operations and supports long-term growth.

About You:

Proven experience delivering cross-functional transformation in hospitality or retail
Confident in managing projects end-to-end and keeping initiatives and workstreams on track
Strong communicator who builds trusted relationships with teams at all levels (Exec Down)
Comfortable navigating ambiguity and working hands-on in a fast-paced, waterfall, environment
Experience in customer, operations, or service design is a plus
Experience in Tech and Non-Tech initiatives.

This is an exciting opportunity to join a high-impact transformation team, where you’ll bring structure, momentum, and delivery expertise to some of the business’s most important work.

Please note, you will need Hospitality or Retail experience, and ideally cross functional business transformation experience.

Please also note this is not purely a Tech / IT PM, its Business driven transformation, and fast paced waterfall in a lean environment (not Agile/Product/Scrum).

Seniority level