Senior Programme Officer

King's College London; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prestigious university in the UK is seeking a Senior Programme Officer to provide comprehensive support for undergraduate and postgraduate programmes. This full-time role involves acting as the first contact for students and staff, ensuring accurate record management, and supporting processes within assessment, planning, and communications. The ideal candidate will possess excellent communication skills, a customer-oriented approach, and experience in Higher Education. This is an exciting opportunity to contribute to educational excellence from the heart of London.

Responsibilities

• Provide high-quality support for undergraduate and postgraduate programmes.
• Act as the first point of contact for students and staff.
• Ensure accurate record management across multiple systems.

Skills

Excellent written and oral communication skills

Excellent organisational/time-management skills

Ability to work with a broad range of stakeholders

Comfortable with adapting to change

Previous experience of working in Higher Education

Ability to build positive working relationships

Methodical and detail-oriented

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Microsoft Outlook

Job description

About us

King's Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world‑leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).

The Faculty is organised into three Clusters, each of which has dedicated professional services teams.

This role will be based in the Arts Cluster and will support the Music Department.

Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.

About the role

We are looking for a Senior Programme Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK.

The role offers an exciting opportunity to anyone who is interested in providing high‑quality comprehensive support for undergraduate, postgraduate and distance learning programmes. The Music department has well‑established undergraduate and postgraduate programmes. You will act as the first point of contact for all students, academic staff and key external contacts, providing a professional, supportive, responsive and personable service.

The role supports processes within our main workstreams of Assessment and Award, Programme Planning and Delivery and Student Communications and Knowledge. You will ensure accurate and timely record management across multiple systems across the whole academic cycle.

This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.

This is a full‑time role, and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
2. Excellent organisational/time‑management skills and a customer‑oriented approach.
3. Ability to work with a broad range of stakeholders in a professional and assured manner.
4. Comfortable with adapting to change, driving own professional development.
5. Previous experience of working in HE.
6. Ability to build positive working relationships with team members, collaborating effectively to get things done and a commitment to personal accountability and continuous improvement.
7. Methodical, detail‑oriented and flexible in approach to work, maintaining a high level of accuracy

Desirable criteria

1. Experience supporting online/distance learning courses
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems
3. Prior experience of working in a customer‑facing environment
4. Experience of using virtual learning environments

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.