Senior Program Manager - FTC, EU ATS Programs

Amazon; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Greater London is seeking a detail-oriented Sr. Program Manager to own programs from creation to implementation. The ideal candidate will drive improvements using data and metrics, manage key partnerships with stakeholders, and ensure projects are delivered on time and to high standards. Strong experience in program management and effective communication skills are vital for this role, which demands a hands-on and innovative approach to enhance operational efficiency.

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in program or project management.

Responsibilities

• Full ownership of a program from scoping to implementation.
• Work closely with a team of Sr. Program and Product Managers.
• Define, prioritize, and plan the resources and technical requirements needed for program delivery.
• Retrieve and analyze data using various management systems.
• Monitor project execution to ensure delivery meets quality standards.

Skills

Data analysis

Project management

Effective communication

Process improvement

Stakeholder management

Tools

Excel

Access

SQL

Job description

Description

Amazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands‑on, and customer‑obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon's operations network. As part of Amazon Operations, you will be responsible for defining, scoping and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business.

The programs you run will have a direct impact on our Fulfilment centre, Sortation Centre or Delivery Station operational processes, working across first, middle and final mile operations.

The Program Manager determines strategy, prioritizes projects/initiatives and feature sets, as well as aligns and sets stakeholders' expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR and technical teams.

Key job responsibilities

You will have the full ownership of a program from the scoping/creation until the implementation.

You will work closely with a team of Sr. Program and Product Managers to coordinate the collection and implementation of requirements, ensure alignment with corporate goals and contractual obligations.

You will need to define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.

You will work with external stakeholders in order to generate program adoption and ensure an effective implementation.

You will write and review business cases, perform supporting research and analysis, write specifications, and define the product development from design to release.

You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.

You will retrieve and analyse data using Excel, Access, SQL or other data management systems.

You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.

Ideal candidates will be good communicators, curious, highly motivated and effective within distributed teams.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management

Preferred Qualifications

• Experience leading process improvements

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