Senior Program Manager - FTC, EU ATS Programs

Amazon Jobs; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global company seeks a detail-oriented Sr. Program Manager to drive innovations within its operations network. This role involves defining strategies, managing programs, and enhancing customer experience while improving efficiency. The ideal candidate will exhibit strong communication, analytical skills, and a proven record in program management. This position offers a dynamic and collaborative environment with responsibilities that directly impact operational processes.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience owning program strategy and delivering results.
• Experience in program or project management.
• Experience leading process improvements.

Responsibilities

• Own the program from scope to implementation.
• Work with a team to align requirements with corporate goals.
• Define, prioritize, and plan resources and technical requirements.
• Engage with stakeholders for program adoption and implementation.
• Monitor project execution and ensure quality delivery.

Skills

Good communication

Curiosity

Motivation

Data analysis

Tools

Excel

Access

SQL

Job description

Amazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands‑on, and customer‑obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon's operations network. As part of Amazon Operations, you will be responsible for defining, scoping and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business.

The programs you run will have a direct impact on our Fulfilment centre, Sortation Centre or Delivery Station operational processes, working across first, middle and final mile operations.

The Program Manager determines strategy, prioritizes projects/initiatives and feature sets, as well as aligns and sets stakeholders expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR and technical teams.

Key job responsibilities

• You will have the full ownership of a program from the scoping/creation until the implementation.
• You will work closely with a team of Sr. Program and Product Managers to coordinate the collection and implementation of requirements, ensuring alignment with corporate goals and contractual obligations.
• You will need to define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.
• You will work with external stakeholders in order to generate program adoption and ensure an effective implementation.
• You will write and review business cases, perform supporting research and analysis, write specifications, and define the product development from design to release.
• You will be required to have clear, precise, and regular communication with all stakeholders, including ongoing project/program status reports as well as capturing requirements.
• You will retrieve and analyse data using Excel, Access, SQL or other data management systems.
• You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.

Ideal candidates

Ideal candidates will be good communicators, curious, highly motivated and effective within distributed teams.

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Experience leading process improvements.

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