Senior Program Manager - FTC, EU ATS Programs

Amazon; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading multinational corporation is seeking a detail-oriented Sr. Program Manager to own and implement programs within their operations network. The ideal candidate will drive innovation while ensuring high customer satisfaction. Responsibilities include collaborating with senior teams, defining program strategies, and monitoring execution quality. Experience in program management and data-driven decision-making is essential. This role promises to be hands-on and impactful, shaping the future of operations.

Qualifications

• Experience using data and metrics to determine improvements.
• Experience owning program strategy and delivery.
• Experience in program or project management.

Responsibilities

• Own a program from scoping to implementation.
• Collaborate with Sr. Program and Product Managers.
• Define, prioritize, and plan resources for programs.
• Generate program adoption with stakeholders.
• Write and review business cases and specifications.
• Maintain communication with all stakeholders.
• Retrieve and analyze data for decision-making.
• Monitor project execution for quality and timeliness.
• Work effectively within distributed teams.

Skills

Data analysis

Project management

Communication

Leadership

Tools

Excel

Access

SQL

Job description

Job ID: 3080190 | Amazon UK Services Ltd.

Amazon Operations is looking for a detail‑oriented, methodical, technically skilled, innovative, hands‑on, and customer‑obsessed Sr. Program Manager. In this role you will encourage innovation in Amazon's operations network, define, scope and implement new ideas to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing senior leadership on the direction for the operations business.

Key Job Responsibilities

• Own a program from scoping to implementation and oversee end‑to‑end delivery.
• Collaborate with a team of Sr. Program and Product Managers to coordinate requirements, align with corporate goals and contractual obligations.
• Define, prioritize and plan resources and technical requirements to deliver programs on time.
• Generate program adoption and ensure effective implementation with external stakeholders.
• Write and review business cases, perform supporting research and analysis, write specifications, and define product development from design to release.
• Maintain clear, precise and regular communication with all stakeholders, including ongoing status reports and requirement capture.
• Retrieve and analyze data using Excel, Access, SQL or other data management systems.
• Monitor project execution and ensure delivery meets quality and target dates, maintaining overall program integrity.
• Work effectively within distributed teams, demonstrating strong communication and motivation.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• Experience in program or project management.

Preferred Qualifications

• Experience leading process improvements.

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Posted: September 16, 2025