Senior Program Manager - FTC, EU ATS Programs

Amazon.com, Inc; City of Westminster; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading ecommerce corporation in the UK seeks a detail-oriented Sr. Program Manager dedicated to enhancing operations through innovative solutions. The ideal candidate will own program strategy end-to-end while effectively communicating results to senior leadership. Responsibilities include coordinating with teams, defining technical needs, and driving program adoption. To succeed, candidates should possess strong communication skills, analytical abilities, and experience in program management. This is an opportunity to make a significant impact in the organization's operational processes.

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy and end-to-end delivery.
• Experience in program or project management.

Responsibilities

• Own a program from scoping to implementation.
• Coordinate with Sr. Program and Product Managers.
• Define and prioritize resources and technical requirements.
• Work with external stakeholders to drive program adoption.
• Communicate ongoing project status to all stakeholders.
• Retrieve and analyze data using various data management systems.
• Monitor project execution for quality and timelines.

Skills

Good communication skills

Strong analytical skills

Curiosity and motivation

Experience in program management

Tools

Excel

Access

SQL

Job description

Amazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon's operations network. As part of Amazon Operations, you will be responsible for defining, scoping and implementing completely new ideas in order to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business.

The programs you run will have a direct impact on our Fulfilment centre, Sortation Centre or Delivery Station operational processes, working across first, middle and final mile operations.

The Program Manager determines strategy, prioritizes projects/initiatives and feature sets, as well as align and sets stakeholders expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR and technical teams.

Key job responsibilities

• You will have the full ownership of a program from the scoping/creation until the implementation.
• You will work closely with a team of Sr. Program and Product Managers to coordinate the collection and implementation of requirements, ensure alignment with corporate goals and contractual obligations.
• You will need to define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.
• You will work with external stakeholders in order to generate program adoption and ensure an effective implementation.
• You will write and review business cases, perform supporting research and analysis, write specifications, and define the product development from design to release.
• You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.
• You will retrieve and analyse data using Excel, Access, SQL or other data management systems.
• You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.

Ideal candidates will be good communicators, curious, highly motivated and effective within distributed teams.

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Experience leading process improvements

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