Senior Product Operations Manager

Chemify Ltd; Glasgow; Presencial; GBP 65 000 - 90 000; Tempo integral

Resumo da oferta

Chemify Ltd in Glasgow is seeking an experienced Project Operations Lead to own end-to-end commercial projects, from scoping to delivery and close-out. You will manage client relationships, coordinate internal teams, monitor milestones, drive process improvements, and mentor four Product Operations staff while ensuring quality and compliance.

In this role you will liaise with Hardware, Software, and Business Development teams, translate client requirements into actionable plans, and maintain

Qualificações

• Must have strong project management experience in scientific/tech environment
• Proven ability to manage client relationships and escalations
• Experience leading and mentoring a small team
• Excellent written and verbal communication in English
• Cross-functional collaboration and stakeholder management
• Comfort with data and reporting tools

Responsabilidades

• Own end-to-end management of Chemify’s commercial projects from scoping to delivery
• Serve as primary client contact, manage expectations and provide regular updates
• Translate client requirements into actionable project plans across internal teams
• Monitor milestones, identify risks, and implement corrective actions
• Produce project documentation, reports, and client-facing deliverables
• Coordinate with Hardware and Software Engineering on test plans for hardware and software updates
• Collaborate with Business Development to ensure smooth handovers from sales to delivery
• Interface with Chemistry/Lab teams to understand constraints and showcase capabilities
• Ensure compliance with Quality and Health & Safety policies and drive continuous improvement
• Oversee reporting systems, dashboards and KPIs for portfolio visibility
• Supervise and mentor a team of four Product Operations staff; line management and training

Descrição da oferta de emprego

Chemify is revolutionising chemistry. We are creating a future where the synthesis of previously unimaginable molecules, drugs, and materials is instantly accessible.

Job Description

• Own the end-to-end management of Chemify’s commercial projects, from initial scoping and onboarding through to delivery and close-out
• Act as the primary point of contact for clients, managing expectations, providing regular progress updates, and handling escalations
• Translate client requirements into actionable project plans, coordinating resources and timelines across internal teams
• Monitor project milestones, identify risks early, and implement corrective actions to keep deliverables on track
• Produce accurate and timely project documentation, reports, and client-facing deliverables
• Work closely with Hardware and Software Engineering to coordinate test plans for hardware revisions and software updates as they relate to commercial delivery
• Collaborate with Business Development to ensure smooth handovers from sales to delivery and feed client insights back into product development
• Interface with Chemistry/Lab teams to understand operational constraints and champion Chemify’s technology capabilities to clients
• Partner with the Quality team to ensure project deliverables meet required standards and compliance obligations
• Identify and implement more efficient processes and systems for digitising chemistry workflows
• Supervise and mentor a team of four Product Operations staff, assigning projects and tasks to ensure balanced workloads and timely delivery
• Carry out line management duties including recruitment, appraisals, and performance management, liaising with HR as required
• Develop and deliver training to team members on Chemify’s products, processes, and client engagement standards
• Oversee accurate reporting of process, hardware, and software issues observed during project delivery, ensuring timely resolution
• Maintain and improve project tracking systems, dashboards, and reporting tools to provide visibility on portfolio status
• Contribute to the development of internal KPIs and metrics that drive operational excellence
• Ensure compliance with Chemify’s Health & Safety and Quality policies, supporting audits, investigations, and continuous improvement activity across the team

Essential Qualifications

One of the following:

• MSc in Chemistry or a closely related discipline, with significant post-qualification experience in a relevant operational, project management, or client-facing role
• PhD in Chemistry or a closely related discipline, with demonstrable (typically 5+ years) experience in a relevant operational, project management, or client-facing role

Essential Experience and Knowledge

• Substantial experience managing commercial or client-facing projects in a scientific, technology, or operational environment
• Proven ability to manage client relationships, including onboarding, expectation management, and escalation handling
• A broad understanding of chemistry and curiosity for laboratory and automated chemistry processes
• Demonstrable experience leading, mentoring, and developing a team, including line management responsibilities
• Experience training others
• Strong communication skills (fluent in English), with the ability to interface effectively across technical and non-technical stakeholders
• Strong interpersonal and organisational skills
• Experienced in using Microsoft Office and comfortable working with data and reporting tools
• Able to work as part of a diverse, cross-functional team across multiple sites
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities
• Resilient and solution-oriented, with the ability to drive delivery under pressure

Beneficial Skills

• Experience with project management tools such as Jira or Asana
• Familiarity with data analysis and reporting tools (e.g. Excel dashboards, Python)
• Experience with CRM or client management platforms
• Experience with ELN (Electronic Lab Notebook) or LIMS systems
• Experience with automated or digital chemistry platforms
• Familiarity with software tools such as VS Code or Linux environments
• Enthusiasm for pushing automation approaches in chemistry