Senior Product Manager, Voice & Archive Solutions

Testing Site - JPMC; Greater London; On-site; GBP 70,000 - 120,000; Full time

Job summary

Testing Site - JPMC seeks aProduct Manager for the Employee Platforms Group to drive end-to-end product lifecycle, ensure customer value, and guide successful launches. You will shape strategy, gather feedback, and collaborate with cross‑functional teams to deliver scalable and reliable solutions.

You will lead discovery, manage roadmaps, and own backlogs, focusing on customer impact, regulatory requirements, and performance metrics.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience in technology product management within an enterprise environment, preferably in financial services.
• Hands‑on experience delivering voice recording solutions to end users and control functions.
• Strong understanding of the product development lifecycle, technical design, and data analytics.
• Exposure to some of these archive solutions from vendors such as Smarsh, Thetalake, CallCabinet, Verint, Ring Central, NICE, OpenText, Global Relay, Proofpoint, Archive360, Mimecast, Calabrio
• Knowledge of software development and delivery methodologies (SDLC, SAFe, Scrum) and practices for both custom and vendor solutions.
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions.
• Ability to write technical stories in JIRA/Confluence using industry standard notations.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Develop and maintain product roadmaps, backlogs, and customer-facing SLOs/SLAs.
• Prioritize features and enhancements based on business value, customer impact, and regulatory requirements.
• Contribute to the development of control frameworks for recorded user population management and operational data integrity.
• Support the uplift of voice recording applications to latest versions and cloud deployments.
• Build strong partnerships with internal teams, senior stakeholders, and customer advisory boards.
• Monitor product performance, collect user feedback, and iterate to improve features and reliability.

Skills

Product management

Data analytics

Enterprise tech

Voice recording solutions

SDLC/SAFe/Scrum

Roadmaps/backlogs

Stakeholder management

Tools

JIRA

Confluence

Job description

Testing Site - JPMC seeks aProduct Manager for the Employee Platforms Group to drive end-to-end product lifecycle, ensure customer value, and guide successful launches. You will shape strategy, gather feedback, and collaborate with cross‑functional teams to deliver scalable and reliable solutions.

You will lead discovery, manage roadmaps, and own backlogs, focusing on customer impact, regulatory requirements, and performance metrics.