Senior Product Manager, Retention & Growth — Hybrid

Butternut Box; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A rapidly growing pet food company seeks a Senior Product Manager to lead the Retention Product Team, focusing on improving customer engagement and reducing churn. The ideal candidate will have proven experience in subscription models and strong analytical skills to inform product strategy. This role offers competitive benefits including flexible working options, professional development, and more.

Benefits

25 days holiday plus bank holidays

Paid ‘paws’ days for learning or wellbeing

Employee discount

Private medical and dental insurance

Flexible working hours

Pension scheme with NEST

Discounted gym access

Qualifications

• Proven experience in a subscription or growth-driven B2C/D2C product.
• Understand LTV and retention metrics.
• Comfortable collaborating with design and engineering.

Responsibilities

• Own digital product work focused on retention.
• Lead a cross-functional squad through the product lifecycle.
• Develop a clear roadmap connecting customer needs to business outcomes.
• Use data to identify opportunities for improvement.
• Champion a culture of learning and iteration.

Skills

Retention, loyalty, or lifecycle features experience

Strong analytical skills

Experience in A/B testing

Familiarity with tools like Amplitude or Looker

Excellent communication

Experience in fast-paced settings

Job description

A rapidly growing pet food company seeks a Senior Product Manager to lead the Retention Product Team, focusing on improving customer engagement and reducing churn. The ideal candidate will have proven experience in subscription models and strong analytical skills to inform product strategy. This role offers competitive benefits including flexible working options, professional development, and more.