Senior Product Manager | NHS England

Allscreens Nationwide Ltd; Leeds; On-site; GBP 70,000 - 90,000; Full time

Job summary

NHS England’s IAM portfolio is delivering mission-critical services and transformation programmes under the Technology, Digital and Data Directorate. The Senior Product Manager will lead TPS Digital Solutions, aligned with the NHS 10-Year Plan to modernise HR & OD with digital systems and better staff services.

You will work with the Head of Delivery, BAs, URs and designers to shape product vision, roadmaps and success metrics, embedding user-centred design and guiding teams through agile

Qualifications

• Expert level knowledge of agile product management within digital product environments.
• Experience leading teams and aligning product and delivery plans with roadmaps.
• Ability to use user research and data to define outcomes and value.

Responsibilities

• Own the collaborative, iterative design and improvement of products or services for their delivery team.
• Support delivery teams by helping them define, prioritise and solve real problems for users and stakeholders.

Skills

Agile product management

Team leadership

User-centred design

Stakeholder management

KPIs & benefits definition

Product vision & roadmap

Job description

The Identity and Access Management(IAM)portfolio within NHS England’s Technology, Digital and Data Directorate is responsible for operating several nationally significant, mission-critical live services, including Care Identity Services, NHS login and the Data Security and Protection Toolkit, alongside transformation programmes such as NHS Single Sign-On andTransforming People Services (TPS) Digital Solutions.

This Senior Product Manager role is focused on theTransforming People Services (TPS) Digital solutionprogramme. As part of the NHS 10-Year Plan, NHS England has embarked on the Transforming People Services initiative, which aims to modernise Human Resources and Organisational Development (HR & OD) by standardising and digitising routine transactions. This will enable HR and OD professionals to focus on strategic priorities such as employee wellbeing, organisationalcultureand workforce planning, while delivering amore intuitive and timelyservice experience for staff.

Workforce Automation will provide a digital front door and single interface for staff to access HR services. The service will use modern technologies to deliver an AI-enabled digital platform that will support the full employment lifecycle.

Our Senior Product Managerare responsible forleading product direction across multiple products or services, ensuring they meet user needs as well as delivering wider strategic outcomes,prioritiesand benefits.

As a Senior ProductManageryou will:

• Work with theHead of Delivery(HD)to develop delivery plans, based on a range of evidence and information such as team’s velocity, user needs, cost benefit etc.
• Work with the Business Analysts (BAs) and User Researcher (URs) to understand value, userneedsand pain points for each feature to be developed, ensuring this is captured and articulated to the rest of the team.
• Work withHD, BA, UR and Service and Interaction Designers to develop and embed a user centred design approach across the whole team.
• Provide product leadership by taking accountability for the product vision, product roadmap, product backlog, priority decisions
• Be part of the senior leadership teamworking with theHDand Tech lead to make day to day decisions on resources, priorities,riskand issue management.
• Work with the BAs and interaction designers to define success measures, benefits and KPIs
• Lead the team through the Government Digital Service assessment process
• Attend Sprint ceremonies – Sprint Reviews / Show & Tells, Retrospectives and Planning sessions, providing insights and feedback to help inspect, reflect,learnand grow., and help the team agree on goals for the next sprint.
• Be an advocate for User Centred Design at both the wider team (IAM) and directorate (Platforms) level, by sharing and encouraging others to share the outcome of UCD work inWorkforce Automation.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

What's involved:

Work in multi-disciplinary agile, user-centred product development or service design teams

• Own the collaborative, iterative design and improvement of products or services for their delivery team
• Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders

About you

Some of the skills and experiencewe'relooking for our Senior Project Managers to have:

• Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment
• Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc.
• Utilising user research,feedbackand other data to understand your users. Defining and communicating outcomes
• Coaching and mentoring,championingand implementing a culture of continuous improvement
• Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams
• Understanding howdifferent stagesof the product lifecycle influence and effect a delivery teams focus and decision making
• Determining,communicatingand implementing clearobjectives, KPIs and results.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.