Senior Product Manager, Loyalty

Deliveroo; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology-driven food delivery service is seeking a team leader for the Plus Acquisition team. This role entails driving cross-functional collaboration to optimize conversion and improve the user experience across various channels. The ideal candidate will possess strong problem-solving skills and a customer-first mindset, with the capability to communicate effectively across all levels of the organization. Competitive benefits are provided.

Benefits

Competitive benefits in health, family, and finance

Diverse and inclusive workplace

Qualifications

• Ability to blend research, design, and data to build value-driven propositions.
• Clearly communicate at all business levels and drive teams effectively.
• Adapt quickly to learn from mistakes and move forwards with new strategies.

Responsibilities

• Lead the Plus Acquisition team, driving cross-functional collaboration across departments.
• Optimize conversion strategies and enhance the sign-up experience across channels.
• Communicate market insights to senior leadership for informed decision-making.

Skills

Problem-solving

Customer-first mindset

Communication

Understanding of P&L

Growth mindset

Job description

Our mission is to transform the way people shop and eat, bringing the neighbourhood to their doors by connecting consumers, restaurants, shops, and riders. We are a technology-driven company at the forefront of a rapidly expanding industry. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

You’ll be leading the Plus Acquisition team, driving a cross-functional team across Engineering, Science and Commercial to optimise conversion to Plus. This team operates globally, impacting all markets, and owns the acquisition funnel across all tiers and partnership propositions (e.g. Prime). Amongst many, this role focuses on transforming our targeting capabilities, testing promotions, building scaling distribution through partner-propositions, and optimising our sign-up experience cross-channel. Undoubtedly, this team is at the forefront of our ambitions to become a Plus-first business.

Requirements

• You are a problem solver. Endlessly curious, asking the right questions, communicating clearly, and an ability to translate complex ambiguity into a clear, execution plan.
• You are both customer first, and commercially minded. You can blend research, design and data to build propositions and experiences that deliver value across the marketplace.
• You are able to clearly communicate at all levels within the business, driving teams whilst surfacing key problems and proposals for input across senior leadership.
• You think like a General Manager. We are a central team but with a big impact on the local P&L and need to know the customer, competitive and business context in each market we serve.
• You’ll have a growth mindset - we get things wrong, but we learn fast, adapt and move forwards.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.