Senior Product Manager AI Infrastructure Services

HSBC Holdings plc; Sheffield; On-site; GBP 70,000 - 100,000; Full time

Job summary

HSBC Holdings plc is seeking an AI Product Manager to join the AI Platforms team. This role owns product management for AI capabilities within HSBC's Group AI Platform, part of the CTO Platforms in the Chief Technology Office.

The platform provides shared AI foundations that help teams across the Bank deliver AI solutions faster, more safely and at scale. You will shape a multi-quarter capability roadmap across areas including Agent Hub, RAG, Documentation Intelligence, Portal, MCP and AI

Qualifications

• Experience building B2B products in a financial setting using AI/ML.
• Proven ability to own product direction for products or platforms.
• Experience leveraging coding assistants such as OpenClaw and Claude.
• Ability to translate complex needs into scalable platform solutions.

Responsibilities

• Define and execute the product vision, strategy and roadmap for AI tools and capabilities within the Group AI Platform.
• Translate product strategy into a multi-quarter roadmap with clear priorities across group capabilities.
• Partner with engineering, design, security and compliance to deliver incremental products to the Bank.
• Gather requirements from internal stakeholders and manage the backlog with clear success criteria.
• Run discovery across AI Platform stakeholders to identify friction points limiting adoption.
• Prioritise features based on business value, user needs, technical feasibility and strategic goals.
• Stay current on AI industry trends, emerging technologies and competitive offerings.
• Ensure responsible AI practices including transparency, fairness, privacy and regulatory compliance are factored into the platform.

Skills

B2B Product mgmt

Product strategy ownership

AI coding assistants

Translate complex needs

Tools

OpenClaw

Claude

Job description

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We are seeking an AI Product Manager to join the AI Platforms team. This role owns product management for a set of AI capabilities within HSBC's Group AI Platform, sitting within CTO Platforms in the Chief Technology Office. The platform provides shared AI foundations that help teams across the Bank deliver AI solutions faster, more safely and at scale.

You'll work closely with engineering, compliance, risk and internal customers to shape and deliver a clear capability roadmap across areas including Agent Hub, RAG, Documentation Intelligence, Portal, MCP and AI Gateways. Success looks like a multi-quarter roadmap that translates strategy into clear priorities and increments that land in production. You'll help remove friction that limits adoption and convert real user needs into scalable platform services. You'll also ensure responsible AI considerations including transparency, fairness, privacy and regulatory compliance are built into what the platform delivers.

In this role, you will:

• Define and execute the product vision, strategy and roadmap for AI tools and capabilities within the Group AI Platform
• Translate product strategy into a multi-quarter roadmap with clear priorities across group capabilities
• Partner with engineering, design, security and compliance to deliver incremental products to the Bank
• Gather requirements from internal stakeholders and manage the backlog with clear success criteria
• Run discovery across AI Platform stakeholders to identify friction points limiting adoption
• Prioritise features based on business value, user needs, technical feasibility and strategic goals
• Stay current on AI industry trends, emerging technologies and competitive offerings
• Ensure responsible AI practices including transparency, fairness, privacy and regulatory compliance are factored into the platform

To be successful in this role you should have the following skills:

• Experience building B2B Products, ideally in a Financial setting using AI or ML
• Demonstrate established experience owning product direction for products and or platforms
• Experienced in leveraging coding assistants, OpenClaw, Claude
• Experience translating complex needs into scalable platform solutions

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].