Senior Product Manager

SugarCRM; Metropolitan Borough of Solihull; Hybrid; GBP 53,000 - 66,000; Full time

Job summary

A leading CRM software provider is seeking an experienced Product Manager to lead innovation across its core platform. The role involves collaboration with various teams to develop high-impact features, strategic roadmap ownership, and agile execution. The ideal candidate has over 5 years of experience in B2B SaaS product management. Offering a salary of £53,000 - £66,000 annually along with a comprehensive benefits package including private medical insurance and educational resources.

Benefits

Comprehensive benefits package

Private medical and dental insurance

Pension plan

Wellness programs

Educational resources

Discounts

Qualifications

• 5+ years in product management with experience in B2B SaaS.
• Strong technical understanding, including APIs and data models.
• Background in data analytics or AI automation is a plus.

Responsibilities

• Create and maintain the product roadmap aligned with strategic goals.
• Lead planning and execution, managing product backlog.
• Gather and analyze customer insights to inform product features.

Skills

B2B SaaS product shipping

CRM platforms knowledge

Prioritization frameworks (RICE, MoSCoW)

Agile methodologies

Analytics and BI tools

Collaboration and communication skills

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Tableau

Power BI

Sugar Discover

Job description

Product Manager - SugarCRM

We are seeking a strategic, data-driven, and customer-focused Product Manager to lead innovation across our core platform. This role involves collaboration with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to develop high-impact features that enhance customer retention, business growth, and platform stability.

Location: Hybrid model (remote and in-office at Solihull, minimum 3 days/week).

Responsibilities:

1. Strategic Roadmap Ownership & Execution:
2. Create and maintain the product roadmap aligned with SugarCRM's strategic goals, customer needs, and business objectives.
3. Communicate priorities and progress effectively across teams.
4. Ensure initiatives are justified through customer value, business impact, and technical feasibility.

1. Planning & Agile Execution:
2. Lead planning and execution, maintaining synchronization between long-term vision and short-term deliverables.
3. Collaborate with Engineering and UX to prioritize features that balance innovation and scalability.
4. Manage the product backlog of features and improvements.
5. Oversee the entire product development lifecycle, from discovery to post-launch.
6. Drive agile processes to ensure efficient and high-quality delivery.

1. Customer & Data-Driven Decision Making:
2. Gather and analyze customer insights to inform product features.
3. Define and monitor KPIs to guide prioritization and roadmap adjustments.
4. Engage regularly with stakeholders for feedback and validation.

Qualifications:

• 5+ years in product management, with success in shipping B2B SaaS products.
• Experience with CRM platforms, customer engagement tools, or workflow automation.
• Knowledge of product roadmaps, prioritization frameworks (RICE, MoSCoW), and agile methodologies.
• Ability to balance strategic and tactical priorities.
• Experience with analytics and BI tools (e.g., Tableau, Power BI, Sugar Discover) is advantageous.
• Strong technical understanding, including APIs and data models.
• Excellent collaboration, communication, and stakeholder management skills.
• Background in data analytics, AI automation, or workflow orchestration is a plus.
• Bachelor's degree in Business, Computer Science, Data Science, or related field, or equivalent experience.

About SugarCRM

SugarCRM has a unique vision to offer adaptable CRM software that meets diverse customer needs. With over two decades of experience, we are committed to helping sales teams reach their potential. We value a culture of growth, work/life balance, and diversity. Join us to advance your career and help businesses grow better and faster.

Salary & Benefits

£53,000 - £66,000 annually, depending on experience. We offer a comprehensive benefits package including pension, private medical and dental insurance, wellness programs, educational resources, and discounts. We encourage applications from diverse backgrounds and those eager to learn and grow with us.