Senior Product Manager

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A luxury hotel group based in London seeks a Senior Product Manager to lead the Commercial Product strategy, manage relationships, and drive growth. Candidates must have 7–10+ years of experience in the Travel or Vacation Rental industry, strong negotiation skills, and a proven ability to impact business growth. This role offers opportunities for international travel and participation in a supportive work environment promoting professional development.

Benefits

Learning & Development programs

MOstay program for complimentary hotel nights

Health & Colleague Wellness benefits

Retirement Plans based on service length

Qualifications

• 7–10+ years of experience in Commercial Product or Purchasing in the Travel industry.
• Established network of industry contacts.
• Ability to travel internationally regularly.

Responsibilities

• Lead the Commercial Product acquisition, growth and management.
• Develop, plan and execute the Commercial Product plan.
• Identify new product opportunities worldwide.

Skills

Negotiation skills

Interpersonal skills

Analytical skills

Problem-solving skills

Relationship-building

Education

BSc/BA, MBA or other relevant graduate degree

Job description

Mandarin Oriental is looking for a Senior Product Manager to join our team at the London Corporate Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

About You

• You are a Travel Product Professional with 7–10+ years of experience and have successfully defined and delivered Supply-focused execution plans with tangible results.
• You have a passion for Travel and/or the Vacation Rental sector and are looking for your next role.
• You relish the opportunity to impact the global expansion of a company and work collaboratively at all levels.
• Your experience will have made you familiar with the demands of an early stage business and you take a practical approach to delivering value and results.

Responsibilities: Functional Leadership

• Lead the Commercial Product (Supply) acquisition, growth and management
• Develop, plan and execute the Commercial Product plan that underpins our business strategy, goals and ambition of global scale
• Identify new product opportunities worldwide based on key metrics and statistics
• Prospect, target, manage and expand a pipeline and portfolio to achieve business targets
• Negotiate and close deals to grow revenue, manage product margin and add value for all parties
• Account manage the relationships with partners, including regular business reviews, feedback and strategic planning
• Watch and analyse trends, markets and competition and derive insights appropriate for a U/HNW clientele
• Enhance functional processes including legal review and accounting compliance, and adhere to regulatory standards
• Work collaboratively across the business and make business decisions that are researched, analysed, planned and commercially and financially sound
• Act as an ambassador and role model for the business, both internally and externally
• Project-manage execution in a structured, performance-driven and timely manner, and communicate across the business
• Contribute to strategic planning and setting of Company budget and forecast
• Control, track and report on functional performance versus growth budget and forecast
• Define, manage and communicate KPIs to assess and drive functional performance
• Hire new team members when required

Requirements

• Proven successful experience and expertise of 7–10+ years as a manager of Commercial Product or Purchasing in the Travel industry or Vacation Rental industry specifically
• An established network of industry contacts
• Exemplary negotiation skills and excellent interpersonal skills with the ability to eloquently convey business propositions
• Senior level business acumen and concise communication skills are essential in this role, including delivering an agenda at senior level
• Analytical and problem‑solving skills, with a practical numbers‑oriented mind
• Demonstrated performance in advanced planning and measured execution
• A close eye for details is a necessity for reviewing and approving contracts as well as properties
• Adept at successfully mitigating risks and capturing opportunities by planning ahead
• A positive mindset and forward‑thinking attitude; a believer in our mission and execution plan
• True team player with excellent relationship‑building skills
• Ability to travel internationally regularly
• BSc/BA, MBA or other relevant graduate degree is a plus

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work‑life balance is important. Your well‑being matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are You?

We’re Fans. Are You?