Senior Product Manager

Tapi Carpets; City Of London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading flooring retailer in the City of London is seeking a Senior Product Manager to oversee the delivery of a scheduling and optimisation platform. This role will focus on enhancing efficiency and customer experience. The ideal candidate will have strong product management expertise, excellent stakeholder engagement skills, and experience with software integration. This position offers autonomy in a fast-paced environment.

Qualifications

• Proven experience as a Senior Product Manager or equivalent, with a track record of delivering complex technology projects end-to-end.
• Expertise in working with external software providers and managing integrations into internal systems.
• Strong technical fluency to engage credibly with engineers on architecture, APIs, and system design.

Responsibilities

• Own the end-to-end product delivery of scheduling and optimisation software.
• Define vision, strategy, and roadmap for internal-facing applications.
• Act as primary product lead between the company and external software provider.

Skills

Strong product craft

Stakeholder management

Technical fluency

Experience with scheduling technology

Job description

Overview

We are looking for a Senior Product Manager to lead the delivery of Tapi's new scheduling and optimisation platform, a transformative project that will reshape how we manage Home Visits and Check Measures. This role will play a critical part in enabling greater efficiency, improving customer experience, and supporting future growth.

Responsibilities

• Own the end-to-end product delivery of scheduling and optimisation software, from integration through to rollout across the organisation.
• Define the vision, strategy, and roadmap for internal-facing applications that will act as the frontend for the scheduling software.
• Act as the primary product lead between Tapi and the external software provider, shaping requirements and ensuring alignment with business outcomes.
• Translate strategic goals into actionable product requirements and lead delivery using agile methods.
• Influence and align senior stakeholders across operations, call centre, and stores to ensure solutions are practical, adoptable, and embedded.
• Provide leadership to the cross-functional delivery team, guiding engineers and analysts to build scalable, API-first solutions.
• Monitor system performance and adoption post-launch, track delivery of business benefits, and identify further opportunities for optimisation.
• This is a senior individual contributor position for someone who can step into a complex environment, quickly build context, and take ownership of a high-profile implementation.
• The successful candidate will combine strong product craft with the ability to manage external software partners and deliver solutions that fit the unique needs of a large retail business.
• Expertise in working with external software providers and managing integrations into internal systems.
• Strong technical fluency and ability to engage credibly with engineers on architecture, APIs, and system design.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels including senior leadership.
• Comfortable operating with autonomy and making trade-offs in fast-moving, high-stakes projects.
• Experience with scheduling, optimisation, or logistics technology is highly desirable.

Qualifications

• Proven experience as a Senior Product Manager or equivalent, with a track record of delivering complex technology projects end-to-end.
• Expertise in working with external software providers and managing integrations into internal systems.
• Strong technical fluency and ability to engage credibly with engineers on architecture, APIs, and system design.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels including senior leadership.
• Comfortable operating with autonomy and making trade-offs in fast-moving, high-stakes projects.
• Experience with scheduling, optimisation, or logistics technology is highly desirable.

About Tapi

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!

The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun! Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain - something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot.

So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes - and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It’s a happy place to work and when you love what you do, customers will see that too.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.