Senior Product Manager

Citizens Advice; Birmingham; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Citizens Advice is seeking an experienced senior product manager to lead the delivery of digital services. You will head multidisciplinary teams and champion a user-led approach to delivering accurate, accessible guidance.

We use modern technologies to maximise reach and make our services inclusive and barrier-free. This is a transformational moment for our newly formed Digital, Data & Technology department as we build industry-leading tools powering the next generation of advice.

Job description

Location: Blended between office and home (England and Wales). Time in office negotiable

We're looking for experienced and practising senior product manager to lead the delivery of digital services at Citizens Advice. You'll lead multidisciplinary teams delivering a sustainable, user-led approach to the provision of advice. We use modern technologies to maximise our reach and make our services as accessible and inclusive as possible.

This is a transformational moment in Citizens Advice history and the newly formed Digital, Data & Technology department. Across this area we're developing the industry-leading tools and approaches that will power the next generation of advice and advocacy.

Our immediate primary objectives are:

• Sector leader in Digital, Data, and Cyber Security - develop the industry-leading tools and approaches to securely power the next generation of advice and advocacy, maintain our unique advantages, and help reach marginalised clients.
• Efficient and sustainable technology - review, optimise, and simplify our platforms and processes