Senior Product Engineer — Build AI-Driven SaaS at Scale

Intercom; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading AI Customer Service company in Greater London is seeking a Product Engineer to solve customer problems with technical expertise. You will be part of a multidisciplinary team, writing Ruby code while enhancing a robust platform for millions of users. Ideal candidates should have over 5 years of software engineering experience and be adept at collaborating closely with product teams. This role offers a hybrid work environment and competitive benefits for dedicated engineers.

Benefits

Competitive salary and equity

Lunch and snack provisions

Regular compensation reviews

Pension scheme with match

Health and dental insurance

Flexible time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks or Windows laptops

Qualifications

• 5+ years of experience in a software engineering role with significant product impact.
• Proficiency in a high-level programming language; Ruby preferred.
• Experience working on SaaS products and collaborating with design teams.

Responsibilities

• Develop technical plans and architecture for product scaling.
• Write and deploy Ruby code as part of the backend infrastructure.
• Mentor other engineers and be part of building the team.

Skills

Software engineering

Ruby programming

Collaboration with product teams

Distributed systems

Job description

A leading AI Customer Service company in Greater London is seeking a Product Engineer to solve customer problems with technical expertise. You will be part of a multidisciplinary team, writing Ruby code while enhancing a robust platform for millions of users. Ideal candidates should have over 5 years of software engineering experience and be adept at collaborating closely with product teams. This role offers a hybrid work environment and competitive benefits for dedicated engineers.