Senior Product Designer - Digital CX

Sky; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading media and entertainment brand in London is seeking a Senior Product Designer to enhance digital customer experiences. This role involves delivering high-quality designs, partnering with cross-functional teams, and driving customer-focused strategies. The ideal candidate has strong experience in digital products and advanced skills in Figma and data analytics. This position offers a hybrid working model and various employee perks.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Subsidised gym

Sky Q for TV

Qualifications

• Proven experience delivering high-quality, accessible, large-scale digital products.
• Experience in large design teams.
• Proficient in conducting usability testing.

Responsibilities

• Deliver intuitive experiences across web and native platforms.
• Partner with product managers and engineers to meet user needs.
• Run workshops and create user journey maps.

Skills

Figma skills

Usability testing

Data analytics

Storytelling

Tools

Adobe Analytics

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.

What you'll do

• Deliver world-class, intuitive, evidence-based experiences across web and native platforms
• Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy.
• Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements.
• Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity.
• Support delivery with a focus on accessibility, CX KPIs, and scalable design systems.

What you'll bring

• Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team
• Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity.
• Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
• Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
• Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.