Senior Product Design (Global Platform)

Swap; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading software provider is seeking a Senior Product Designer to shape and elevate their Global platform. This role involves designing end-to-end experiences that simplify international expansion and streamline operations. Candidates should have 5+ years of experience in designing complex digital products, ideally in AI-heavy or e-commerce environments. Strong collaboration skills, an experimental mindset, and a robust portfolio are essential. This position offers meaningful ownership and the chance to work on impactful problems in a values-driven culture.

Benefits

Stock options in a high-growth startup

Private Health insurance

Pension

Qualifications

• 5+ years designing complex digital products, ideally in SaaS, e-commerce or AI heavy environments.
• Portfolio demonstrating strong end to end product thinking.
• Confidence working independently while collaborating closely.

Responsibilities

• Designing end to end experiences across research, exploration, prototyping, testing and high fidelity delivery.
• Translating complex AI behaviour into clear interactions.
• Collaborating closely with fellow Product Designers and other teams.

Skills

Designing complex digital products

AI-driven experiences

Collaboration with cross-functional partners

Visual and interaction design skills

Experimental mindset

Job description

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

About this role

Design at Swap is about balancing curiosity and a genuine love for innovation with real care for detail and craft.

We’re building the operating system for global e-commerce, helping brands expand everywhere, sell anywhere, and manage all their cross-border operations from one platform. From landed pricing, taxes and duties to local payments, logistics, compliance, and multi-store architecture, Global is one of the most impactful and complex parts of the Swap ecosystem.

We’re a growing team with a culture rooted in openness, trust, and support. We welcome change, we experiment often, and we learn together. Every opportunity is a chance to push ourselves and the experience forward.

At Swap, we truly value the role of Product Design in shaping the future of AI and e-commerce. Design is supported across the business and treated as an equal partner in how we build technology.

We’re looking for a Senior Product Designer to help shape and elevate the Global platform. You’ll work on experiences that simplify international expansion, clarify landed costs, streamline multi market setup, support compliance and make cross border operations feel effortless. You’ll contribute to defining new patterns and interaction models in a space where very few standards exist today.

This role offers meaningful ownership, room to grow and the chance to work on complex, high impact problems that genuinely move the business forward.

If you’re a maker at heart, always exploring new ideas and excited by the future of e-commerce and shopping experiences, this could be the perfect place for you.

What you’ll be doing

• Designing end to end experiences across research, exploration, prototyping, testing and high fidelity delivery.
• Translating complex AI behaviour into clear, helpful and intuitive interactions that feel supportive rather than overwhelming.
• Using data, behavioural psychology and experimentation to test assumptions and understand what actually drives user confidence and value.
• Collaborating closely with fellow Product Designers, Product, Engineering, Tax, Logistics and other teams to explore opportunities and deliver thoughtful, high quality work.
• Balancing rapid experimentation with scalable, long term solutions and knowing when to move fast and when to slow down.
• Adding to our design system and helping refine patterns as Global and our agentic capabilities continue to evolve.
• Contribute towards a team culture that is open, positive, curious and enjoyable to be part of.

What you’ll need

• 5+ years designing complex digital products, ideally in SaaS, e commerce or AI heavy environments.
• A genuine interest in AI driven experiences and a desire to explore new patterns and interaction models.
• A portfolio that demonstrates strong end to end product thinking and clear explanations of your process and the value it drives.
• Confidence working independently while collaborating closely with cross functional partners.
• Strong visual and interaction design skills and an ability to bring clarity to complexity.
• Experience contributing to or working within a design system.
• An experimental mindset and a willingness to explore ideas, test assumptions and learn quickly.
• Excellent communication skills and the ability to explain your decisions clearly and thoughtfully.
• Stock options in a high-growth startup
• Private Health insurance
• Pension