Senior Product Design (Agentic E-commerce)

Swap; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading software provider in Greater London is seeking a Senior Product Designer to enhance e-commerce experiences. The ideal candidate will have over 5 years of experience designing complex digital products, especially in AI or SaaS settings, and a portfolio showcasing strong product thinking. This role involves translating AI into intuitive interactions and collaborating with cross-functional teams. Join a culture of openness and innovation geared towards shaping the future of shopping experiences.

Benefits

Stock options in a high-growth startup

Private Health insurance

Pension

Qualifications

• 5+ years designing complex digital products, ideally in SaaS, e-commerce or AI heavy environments.
• A portfolio that demonstrates strong end to end product thinking and clear process explanations.
• Experience contributing to or working within a design system.

Responsibilities

• Designing end to end experiences across research, exploration, prototyping, testing and delivery.
• Translating complex AI behaviour into clear and intuitive interactions.
• Collaborating closely with fellow Product Designers and Engineering to shape ideas.

Skills

Designing complex digital products

Interest in AI driven experiences

Strong visual and interaction design skills

Excellent communication skills

Confidence working independently

Experimental mindset

Job description

Senior Product Design (Agentic E-commerce)

London

About Swap

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting‑edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

About this role

Design at Swap is about balancing curiosity and a genuine love for innovation with real care for detail and craft.

We’re a growing team with a culture rooted in openness, trust and support. We welcome change, we experiment often, and we learn together. Every opportunity is a chance to push ourselves and the experience forward.

At Swap, we truly value the role of Product Design in shaping the future of AI and e-commerce. Design is supported across the business and treated as an equal partner in how we build technology.

We’re now looking for a Senior Product Designer to help bring our next generation of agentic experiences to life. You’ll work on real problems with real impact, designing workflows that make decisions clearer, tasks faster and complexity almost invisible. You’ll explore, prototype, test and refine ideas that push the boundaries of what commerce tools can do.

You’ll have ownership, space to grow and the opportunity to do some of the most exciting work of your career.

If you’re a maker at heart, always exploring new ideas and excited by the future of e-commerce and shopping experiences, this could be the perfect place for you.

What you’ll be doing

• Designing end to end experiences across research, exploration, prototyping, testing and high fidelity delivery.
• Translating complex AI behaviour into clear, helpful and intuitive interactions that feel supportive rather than overwhelming.
• Using data, behavioural psychology and experimentation to test assumptions and understand what actually drives user confidence and value.
• Collaborating closely with fellow Product Designers, Product and Engineering to shape ideas, challenge constraints and contribute to thoughtful, high quality execution.
• Exploring agentic patterns, interaction models and emerging behaviours, helping us learn what works and what doesn’t.
• Bringing strong craft and systems thinking to our design system and interaction patterns as they evolve alongside AI.
• Contribute towards a team culture that is open, positive, curious and enjoyable to be part of.

What you’ll need

• 5+ years designing complex digital products, ideally in SaaS, e-commerce or AI heavy environments.
• A genuine interest in AI driven experiences and a desire to explore new patterns and interaction models.
• A portfolio that demonstrates strong end to end product thinking and clear explanations of your process and the value it drives.
• Confidence working independently while collaborating closely with cross functional partners.
• Strong visual and interaction design skills and an ability to bring clarity to complexity.
• Experience contributing to or working within a design system.
• An experimental mindset and a willingness to explore ideas, test assumptions and learn quickly.
• Excellent communication skills and the ability to explain your decisions clearly and thoughtfully.
• Stock options in a high-growth startup
• Private Health insurance
• Pension