Senior Product Analyst - Customer Experience and Retention

monday.com; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global software company is seeking a Senior Product Analyst to define and execute analytics strategy. The role involves collaborating with product teams, analyzing large data sets, and driving product strategy through actionable insights. Ideal candidates will have 6+ years of experience in product analytics and strong SQL skills. This is a hybrid position requiring 3 days/week in the London office, offering competitive salary and benefits.

Benefits

Competitive salary

Private healthcare insurance

ClassPass membership funding

Meals provided from Monday to Thursday

Learning and development opportunities

Fun team events

Great company culture

Qualifications

• 6+ years of experience in product analytics, ideally in fast-paced, data-rich environments.
• Proven ability to solve ambiguous problems in loosely defined problem spaces.
• Strong SQL skills - you can slice and dice large datasets with ease.
• Fluent in data storytelling, with excellent communication skills.
• Strong business acumen and product intuition.

Responsibilities

• Define and execute the strategy for analytics capabilities.
• Analyze and interpret large sets of data to generate actionable insights.
• Work closely with product and engineering teams to identify challenges.
• Create and maintain dashboards to track product performance.

Skills

SQL skills

Data storytelling

Independent and self-directed

Problem-solving

Product intuition

Tools

Python

R

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With 2,500+ employees across the globe, we grow through transparency, collaboration, and a culture that values impact over hours. We support our people with flexible work, wellness benefits, and a strong sense of ownership and initiative.

Now, we\'re expanding our presence in London and building a world-class product analytics team. This is your opportunity to become a foundational team member and lead product analytics for our Growth group- one of the most strategically critical areas of the company.

As a Senior Product Analyst, you\'ll own the data and analytics strategy for your domain, driving insights that shape the future of our products. You\'ll work closely with product managers, engineers, and designers to solve high-impact, ambiguous problems, and influence product strategy through clear, actionable insights.

Join us to play a pivotal role in shaping monday.com\'s data culture in London, while driving measurable impact on our products at a global scale.

Please note this is a hybrid position of 3 days/week in our London office (Fitzrovia).

#LI-DNI

About The Role

• Define and execute the strategy for monday.com\'s analytics capabilities.
• Continuously track and measure KPIs to evaluate the success and impact of analytics initiatives, using findings to inform future strategies and improvements.
• Analyze and interpret large sets of data to generate actionable insights that influence product decisions and improve user experiences.
• Own and manage the analytics lifecycle, from data collection and analysis to reporting and feature recommendations.
• Work closely with the product and engineering teams to identify technical challenges and opportunities, ensuring data-driven solutions are scalable, reliable, and performant.
• Ensure that the data and insights generated are accessible and actionable for users, enhancing their ability to derive value from the platform.
• Drive cross-functional collaboration to deliver data-driven products and features that enhance the user experience on monday.com.
• Develop hypotheses, design experiments, and conduct A/B tests to measure the impact of product changes and optimize key metrics.
• Create and maintain dashboards to track product performance, monitor KPIs, and communicate insights to the team.

Requirements

• 6+ years of experience in product analytics, ideally in fast-paced, data-rich environments.
• Proven ability to solve ambiguous problems in loosely defined problem spaces.
• Highly independent and self-directed - you know how to set your own priorities and deliver results without needing a detailed brief.
• Strong SQL skills - you can slice and dice large datasets with ease.
• Fluent in data storytelling, with excellent communication skills to influence non-technical stakeholders.
• Strong business acumen and product intuition - you lead with data, think in numbers, and translate analysis into clear, strategic insights that drive product decisions
• Track record of defining, tracking, and evolving product metrics and KPIs that guide meaningful decisions.
• Comfortable gathering requirements on the fly and adapting quickly in a dynamic environment.

• Experience applying AI/ML techniques in analytics or product experimentation.
• Proficiency in Python or R for advanced analysis and modeling.
• Background in strategy or consulting (e.g., McKinsey, BCG, Bain, or similar) with a strong analytical and business focus.

What monday.com can offer you

• Opportunity to join a well-funded, proven company with big ambitions and potential, competitive salary, bonus and equity incentive program.
• Private healthcare insurance with Vitality.
• 50GBP/month towards a ClassPass membership.
• Buffet breakfast and lunch offered at the office from Monday to Thursday.
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Fun team events, socials and offsites.
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We\'ve been named "Best Place to Work" in the UK.
• A global, dynamic and passionate environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo.