Senior Procurement Operations Manager

London Luton Airport; England; On-site; GBP 70,000; Full time

Job summary

A major UK airport is seeking a Senior Procurement Operations Manager to lead the procurement operations function. The role involves managing the rollout of procurement systems, ensuring compliance and effectiveness. Candidates should possess experience in procurement operations, strong stakeholder engagement skills, and professional qualifications. This position offers a salary of £70,000 and excellent benefits, including private medical insurance and a profit share scheme.

Benefits

Salary of £70,000

Annual Leave: 25 days + 8 bank holidays

Profit Share Scheme

Private Medical Insurance

Retail Discounts

On-site Gym

Quarterly Incentives

Qualifications

• Proven experience in procurement operations or commercial governance.
• Hands-on experience with procurement platforms.
• Strong knowledge of contract management and supplier performance frameworks.

Responsibilities

• Lead the end-to-end rollout of Jaggaer and its modules.
• Own the development of procurement governance and SOPs.
• Manage risk reporting and ensure compliance.

Skills

Procurement operations

Jaggaer configuration

Stakeholder engagement

Data analysis

Risk management

Education

Professional qualification – ILM Level 5 or CMI Level 5

Additional certifications (MCIPS, PRINCE2, AgilePM)

Tools

Jaggaer

Coupa

Ariba

Job description

Senior Procurement Operations Manager – Overview

The Senior Procurement Operations Manager is responsible for leading the procurement operations function and ensuring the effectiveness, consistency and compliance of all procurement processes. The role is pivotal in supporting the delivery of high-quality procurement activity across the organisation, through robust systems, governance frameworks, performance reporting and process improvement. A key responsibility of this role is leading the rollout and optimisation of Jaggaer, covering configuration, adoption and training across modules including sourcing, contracts, supplier management, category planning and reporting. The postholder will work closely with procurement category leads, senior stakeholders, finance, legal, risk and audit to maintain operational excellence, improve data visibility and support strategic decision-making.

Key Responsibilities

• Lead the end-to-end rollout of Jaggaer across sourcing, contract management, supplier management, category management and reporting modules.
• Review and optimise Jaggaer configuration and workflows to align with organisational policies, procurement strategy and best practice.
• Own the development and maintenance of procurement governance, including standard operating procedures (SOPs), procurement manuals, policies and templates.
• Lead stakeholder and management reporting across procurement KPIs, savings, benefits realisation, risk and supplier performance.
• Manage risk reporting and controls across the supplier base, ensuring appropriate due diligence, onboarding, risk scoring and ongoing monitoring are in place.
• Implement and maintain governance processes for low value spend and purchase orders, ensuring compliance with delegated authority and procurement thresholds.
• Manage and maintain the procurement intranet site, ensuring up-to-date guidance, policy documents and training resources are accessible and clear.
• Design and deliver user training for Jaggaer modules and procurement processes, supported by written training materials and user guides.
• Oversee procurement data quality and integrity, including supplier records, contract registers, category pipelines and sourcing events.
• Collaborate with finance, legal, IT and audit teams to ensure compliance with internal controls, regulatory requirements and audit readiness.
• Support external and internal audits, providing timely and accurate reporting, evidence and action tracking.
• Identify and lead continuous improvement initiatives that enhance operational efficiency, risk management and procurement maturity.

Qualifications

• Proven experience in procurement operations, systems implementation, or commercial governance within a complex or regulated organisation.
• Hands‑on experience in the configuration, rollout and optimisation of Jaggaer or similar procurement platforms (e.g. Coupa, Ariba, Atamis, Oracle).
• Strong knowledge of procurement systems, process design, contract management and supplier performance frameworks.
• Excellent analytical and reporting skills, with the ability to interpret complex data and present actionable insights.
• Strong understanding of governance frameworks, risk reporting and internal controls in a procurement environment.
• Experience creating or managing procurement documentation, including SOPs, templates, training guides and user support content.
• Confident stakeholder engagement and the ability to lead cross‑functional collaboration across procurement, finance, risk, legal and IT.
• Process‑driven with a continuous improvement mindset and a structured approach to delivery.
• Experience of managing or mentoring operational teams is desirable.
• Professional qualification – ILM Level 5 or CMI Level 5 are required. Additional qualifications such as MCIPS, Jaggaer or other procurement system certifications, PRINCE2, AgilePM, Lean Six Sigma, risk management or data analytics certifications are advantageous.

Salary and Benefits

• Salary of £70,000 + fantastic benefits
• Annual Leave: 25 days + 8 bank holidays (Extra days awarded for long service)
• Profit Share Scheme: Annual bonus based on company performance and length of service
• Flexi‑Savings Scheme: Up to 12% employer contribution towards pension, ISA, or mortgage
• Private Medical Insurance
• Retail Discounts: Up to 20% off at airport shops and food outlets
• On‑site Gym: Free access for airside passholders
• Quarterly Incentives: Bonus payments for achieving guest experience targets

About London Luton Airport

London Luton Airport is undergoing a major transformation of its facilities management procurement. We're moving from fragmented legacy contracts to a unified, commercially robust model that ensures consistent service, improved value, and seamless business continuity.

Join London Luton Airport, one of the UK's fastest-growing airports, during an exciting period of transformation and innovation. As a Procurement Operations Manager, you'll play a key role in optimising procurement systems and driving commercial governance across a complex, high‑impact environment. You'll lead initiatives using platforms like Jaggaer, Coupa, or Ariba, collaborate with cross‑functional teams, and contribute to shaping the future of procurement. If you're a strategic, process‑driven professional with strong stakeholder engagement skills and a passion for continuous improvement, this is a fantastic opportunity to make a real impact.

Contact

Contact Chris Blackhall – Quote job ref