Senior Premium Operations Manager - Tottenham Hotspur Stadium

Levy Uk + Ireland; City of Westminster; On-site; GBP 55,000 - 64,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Senior VIP Operations Manager to oversee excellent customer experiences in a prestigious environment. This role involves managing the Chairman's Suite, recruiting and training staff, and ensuring all service standards are met. Candidates should have a strong background in high-end hospitality and a keen eye for detail. Competitive salary and excellent benefits are offered.

Benefits

Healthcare & wellbeing support

23 days' annual leave plus bank holidays

Life assurance

Family benefits

Financial wellbeing support

Meals on duty

Qualifications

• Experience in high-end hospitality, especially with private members or senior level management.
• Strong leadership qualities and excellent communication skills.
• Ability to work flexible hours in line with stadium activities.

Responsibilities

• Oversee the coordination and delivery of hospitality services.
• Lead recruitment and training for the Chairman's Suite team.
• Ensure high-quality service and guest experience.

Skills

High-end hospitality experience

Exceptional customer service

WSET knowledge

Leadership qualities

Job description

Responsibilities

Reporting to the Head of Premium Operations and through close liaison with our client partners, you will be responsible for the key areas below (amongst other general responsibilities). Operations - Ownership of the day‑to‑day delivery of consistent and exceptional product quality and service standards to maintain legendary customer experiences within an award‑winning environment. Hospitality - Understand your guests and members, in this private and exclusive area of the stadium, getting to know the guests likes/dislikes personally will allow for a tailored delivery, and being ready for the next step of service before the guest even thinks to ask. Innovation - Close and detailed liaison with the multiple points of contact within the Premium Team, Chefs, People Team and the client - actioning and driving the next innovative approach to delivering world‑class hospitality Consistency - Regular monitoring and upholding only the highest standards of all areas including food quality, beverage service, room presentation and staffing Liaison with Compass procurement, 3rd party suppliers and contractors - to ensure we have quality and timely service delivery in multiple areas - examples being wine, beverage and staffing Health and Safety - ensure all areas of delivery are compliant with policies in place and staff are trained on all aspects of these Brand - the Chairman's Suite is the embodiment of Tottenham Hotspur - ensure that everything that happens from arrival to departure represents the brand in the most positive way. Communications - your responsibilities are both in the co‑ordination and the delivery - ensure that all parties have a clear understanding of what is to happen and when. Liaise with the client, catering teams, and the staff to ensure the guest has a seamless experience People: Deployment - ensuring you have the right people within the right role is critical - you will own the recruitment and training for the Chairman's Suite and VIP events. Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality Review and Develop - Work with the wider management team, and any feedback gained from the event day service to review - and create and drive the training plan for further improvement Communications - ensure effective team communication flows (in all directions) throughout your areas of responsibility HR compliance - work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations Sales and Profit Protection: Capture - ensure all areas of the Chairman's Suite and VIP events are captured correctly for billing purposes, including beverage consumption Stock Management - ensure you liaise in a timely manner with the logistics department for any additional items that might be required, and for any ad‑hoc requests that may arise. C&E P&Ls - when supporting VIP events or non‑match day events within the stadium you will work closely with the planning, premium, finance and people teams to ensure pre and post event profit and loss accounts are completed for C&E business.

As Senior VIP Operations Manager you will oversee the coordination and delivery of world‑class hospitality within a state‑of‑the‑art multi‑purpose stadium, focusing primarily on the Chairman's Suite and VIP events. You will also supports the wider Conference and Events business on non‑matchdays. You will lead recruitment and training for the Chairman's Suite team to ensure consistent, high‑quality service with attention to detail and guest experience. A strong knowledge of food, beverage, and wine (ideally WSET Level 2) is essential, along with discretion and professionalism in this exclusive environment.

Qualifications

• The ideal candidate will have previous experience in high‑end hospitality - ideally with a focus on private members or liaising with senior level management and high net worth and ultra‑high net worth individual clients.
• Experience in luxury hotels, stadiums, private members clubs or luxury event catering environment desirable.
• Experience in delivering exceptional customer service and experience is essential.
• Experience, knowledge and/or qualifications in Wine desirable - WSET.
• Eye for and attention to detail.
• Ability to work with discretion - or experience within an environment where sensitive conversations may be happening around a hospitality service desirable.
• Personal circumstances must allow working flexible hours to align with stadia activity.
• Strong leadership qualities and excellent communicator.
• Positive and passionate focus on food - a natural flare for hospitality.
• Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
• Detailed and dynamic in understanding, co‑ordinating, planning and delivering.
• Champions and grows guest and client relationships.
• Standards and quality driven hands‑on management style.
• Effective team player, with a "can‑do" attitude.
• Refined, yet energetic operator.
• Comfortable, knowledgeable and up to date with current food and dining concepts.
• Assertive, calm, works well under pressure.
• Motivated by a passion and desire for quality and great service delivery that add to the guest experience.
• Calm and resilient. Not deterred by an 'unforeseen challenge' - able to cope with a changeable environment and operate seamlessly whilst under pressure.

Company Overview

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show‑stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Salary

£55,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Benefits

• Competitive salary with bonus and full company benefits.
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: 2 days additional leave after returning from maternity leave, Day off for your baby's first birthday, Enhanced family leave.
• Perks & discounts: Shopping, entertainment, and travel discounts + 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: Pension scheme, Life Assurance, Preferred rates on salary finance products.
• Development opportunities: Professional subscriptions, Ongoing training and structured career pathways.
• Meals on duty included.