Senior Platforms Analyst - Technology

Pacific RE; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in London seeks a Senior Platforms Analyst to manage and enhance the HubSpot CRM platform within their Technology Solutions team. The role involves supporting the delivery of new technologies, managing product roadmaps, and ensuring data quality. Ideal candidates have strong CRM experience, stakeholder management skills, and thrive in collaborative settings.

Benefits

25 days of annual leave with buy/sell option

Comprehensive private healthcare coverage

Subsidized gym membership

15% combined retirement contributions

Employee Assistance Program

Qualifications

• Experience with CRM system configuration, usage, and governance.
• Ability to translate technical concepts for non-technical audiences.
• Detail-oriented and capable of juggling multiple priorities.

Responsibilities

• Support HubSpot CRM-Lite MVP delivery and configuration.
• Manage the HubSpot product roadmap and backlog.
• Lead change control processes across business units.

Skills

Strong experience in CRM systems, ideally HubSpot

Background in business analysis, product ownership, or product management

Excellent stakeholder management and communication skills

Familiarity with SaaS platforms and release management

Experience working in cross-functional teams

Job description

Job Title

Senior Platforms Analyst - Technology

Job Description

Role

We are looking for a Senior Platform Analyst to join our Global Technology Solutions (GTS) team based in London (currently in-office 2 days per week, to be revised in future). Operating globally, GTS is a collaborative team and we are seeking a team player to help manage, enhance, monitor, and support our new CRM platform—alongside other key GTS technologies.

Duties

As a Senior Platform Analyst joining the Client and Enablement team you will have the following accountabilities:

Short Term (Now – Q2 2026)

• Supporting the HubSpot CRM-Lite MVP delivery alongside PL Re’s implementation partner, including configuration, testing, and go-live.
• Acting as a super‑user and internal HubSpot expert, providing hands‑on support and simple configuration and customization.
• Assisting with delivery support and requirements gathering for Release 2 and beyond.

Medium-to-Long Term

• Owning and managing the HubSpot product roadmap across PL Re and UnderwriteMe, ensuring alignment and readiness for future convergence (assumed to be H2 2027).
• Owning the process for product backlog, including managing user queries and ideas.
• Leading the change control processes between PL Re and UnderwriteMe, and acting as the interface between business units across all geographies.
• Maintaining governance over system configuration, data standards, data quality, data security, and release coordination.
• Exploring and supporting adoption of HubSpot’s multi‑account management feature post‑MVP.
• Ensuring alignment with the Business Information Model (BIM) and data dictionary for future integrations.
• Keeping up to date with HubSpot’s new features and releases so we understand potential opportunities and challenges to our system.

Outputs & Deliverables

• Documented change control process and workflow.
• Evolving and maintained product roadmap.
• Usage monitoring, license administration and management, data quality metrics tracking, and identifying and implementing improvements.
• Annual product budget and resource planning.
• Configuration and usage documentation for internal teams.

Skills & Experience

• Strong experience in CRM systems, ideally HubSpot (configuration, usage, and governance).
• Background in business analysis, product ownership, or product management.
• Excellent stakeholder management and communication skills.
• Familiarity with SaaS platforms and release management.
• Experience working in cross‑functional teams and multi‑entity environments.

Personal Characteristics

• A collaborative team player who communicates clearly and effectively.
• Data‑driven and customer‑focused in all decision‑making.
• Adaptable and resilient in a fast‑paced, evolving environment.
• Able to translate technical concepts for non‑technical audiences.
• Detail‑oriented, analytical, and capable of juggling multiple priorities.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work‑life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well‑being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits

Savings & Retirement

• 15% combined employee/employer contributions

Wellness

• Subsidized gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

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