Senior Planner Supervisor

Service Care Solutions; Ashford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional council service in Kent is looking for a Senior Planner Supervisor to enhance their Responsive Repairs service. The ideal candidate will supervise planning teams, manage contractor performance, and ensure high customer service standards. Candidates should have a strong background in responsive repairs and excellent communication skills. This is a 6-month contract with a pay rate of £19.50 PAYE / £25 Umbrella.

Qualifications

• Strong background in responsive repairs planning/scheduling within a housing or local authority setting.
• Previous experience supervising or leading a planning or customer service team.
• Good understanding of repairs-related compliance and customer standards.

Responsibilities

• Lead and supervise a team of planners responsible for scheduling responsive repairs.
• Manage daily work allocation and contractor performance.
• Ensure performance targets and customer service standards are met.

Skills

Responsive repairs planning/scheduling

Team management

Communication skills

IT/system skills

Job description

Senior Planner Supervisor - Kent based Council (Responsive Repairs) – £19.50 PAYE / £25 Umbrella (Inside IR35)

37 hours per week – 6‑month contract

We're currently recruiting for a Senior Planner Supervisor to join a Council in Kent and their Responsive Repairs service. This is a newly created position designed to strengthen the planning function, improve customer journey performance, and ensure the service meets the latest consumer standards.

The successful candidate will lead both the front‑office and back‑office planning teams, taking responsibility for the scheduling of responsive repairs, day‑to‑day contractor management, and oversight of work in progress. You'll work closely with senior management on service improvements and system enhancements, supporting the wider programme of change across the department.

Responsibilities and Qualifications

• Lead and supervise a team of planners responsible for scheduling responsive repairs
• Manage daily work allocation, operatives' diaries, and contractor performance
• Monitor WIP, ensure jobs are progressed and closed down correctly, and address any delays or issues
• Support service improvements and system workflows, working directly with internal leads
• Ensure performance targets, KPIs and customer service standards are met
• Contribute to compliance with the Regulator of Social Housing's consumer standards, including damp & mould, complaints, and data accuracy
• Improve the overall customer journey and communication processes within the service requirements
• Strong background in responsive repairs planning/scheduling within a housing or local authority setting
• Previous experience supervising or leading a planning or customer service team
• Good understanding of repairs‑related compliance, customer standards, and damp & mould requirements
• Strong IT/system skills with the ability to support workflow improvements
• Excellent communication skills and a customer‑focused approach
• Ability to work in a fast‑paced environment managing multiple priorities

Contact: For more information or to apply, please contact James at Service Care Solutions. (phone number removed) - (url removed)