Senior Pharmacy Technician - Primary Care & Community Services - INTERNAL

Betsi Cadwaladr University Health Board; Mold; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Senior Pharmacy Technician at Betsi Cadwaladr University Health Board will lead pharmacy teams across primary care and community services in North Wales, managing service improvement projects and ensuring compliance with Standard Operating Procedures.

You will supervise staff, mentor colleagues, support recruitment and workforce planning, and oversee procurement and information systems for data‑driven decisions.

Qualifications

• Substantial post-qualification experience in pharmacy services.
• Experience in leading pharmacy teams.
• Good time management and organisational skills.
• Strong verbal and written communication abilities.
• Teaching, training and mentoring skills.

Responsibilities

• Supervise pharmacy teams and lead service improvement projects.
• Develop, implement and review SOPs; manage risk and incidents.
• Oversee medicines management services and compliance with standards.
• Provide training and professional development for staff.
• Collaborate with senior management on workstreams to improve service delivery.

Skills

Staff supervision

Leadership

Time management

Verbal communication

Written communication

Mentoring

Delegation

Teaching

Decision making

Education

General Pharmaceutical Council registration

NVQ Level 3 Pharmacy Services

Meds management qualification (desirable)

Management qualification (desirable)

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

THIS POST IS FIXED TERM/SECONDMENT FOR 5 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

The Senior Pharmacy Technician plays a key role in managing, supervising, and developing pharmacy and medicines management staff in primary care and community services in East IHC. The role involves leading projects to improve pharmacy services, ensuring alignment with professional and corporate objectives.

Key Responsibilities

• Management & Leadership: Supervise pharmacy teams, lead service improvement projects, and assist in workforce planning, recruitment, and staff development.
• Governance & Compliance: Develop, implement, and review Standard Operating Procedures (SOPs), conduct risk assessments, and manage complaints/incidents.
• Service Delivery: Oversee pharmacy and medicines management services, ensure compliance with professional standards, and support senior managers in service execution.
• Training & Development: Provide training, mentorship, and professional development opportunities for pharmacy staff.
• Financial & Information Management: Ensure procurement and maintenance of equipment, manage information systems, and support data-driven decision-making.
• Collaborate with the Senior Management Team in primary care to develop and implement workstreams that improve service delivery.
• Work closely with the wider pharmacy team to enhance teamwork and drive service development.

Main duties of the job

• Supervision & Leadership: Manage and develop pharmacy and medicines management staff, ensuring service delivery and professional standards.
• Service Improvement: Lead and support projects that enhance pharmacy services, implement strategies for modernisation, and contribute to policy development.
• Governance & Risk Management: Develop, implement, and review Standard Operating Procedures (SOPs), conduct risk assessments, and manage complaints/incidents.
• Training & Mentorship: Provide training for pharmacy staff and other healthcare professionals, develop competency frameworks, and support professional development.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Experience

Essential criteria

• A substantial level of post qualification experience in pharmacy services.
• Experience of leading pharmacy team(s)

Desirable criteria

• Experience in a broad range of pharmacy services.

Qualifications And/or Knowledge

Essential criteria

• Registered pharmacy technician with the General Pharmaceutical Council.
• NVQ level 3 Diploma in Pharmacy Services Skills or equivalent.

Desirable criteria

• WCPPE National Accredited Medicines Management Qualification
• ILM/Management qualification

Aptitude And Abilities

Essential criteria

• Good time management skills
• Good verbal and written communication.
• Teaching, training and mentoring skills.
• Able to prioritise and delegate

Desirable criteria

• Patient counselling skills.

Knowledge

Essential Criteria

• Comprehensive knowledge of primary care pharmacy services
• Knowledge of error/incident and risk management

Desirable criteria

• Knowledge of health service developments that will impact on area of responsibility

Values

Essential Criteria

• Team player
• Ability to use initiative.
• Aware of own limits.
• Motivates self and others.
• Patient/Service focused.
• Commitment to lifelong learning and revalidation