Senior Personal Banker: Video Banking & Financial Health

NatWest Group; Barnsley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading financial institution in Barnsley is seeking a Senior Personal Banker to enhance customer experiences through proactive support. You will assist customers in achieving their financial goals and promote the benefits of digital services. Ideal candidates are organised and self-motivated, with excellent communication skills and a passion for providing top-notch customer service. The position offers a competitive salary starting at £26,350 along with flexible working hours and numerous benefits.

Benefits

Healthcare and lifestyle benefits

36 days holiday entitlement

Monthly contribution to retirement fund

Qualifications

• Experience working in a customer service environment.
• Ability to thrive under pressure and achieve customer satisfaction.
• Proven ability to build rapport with customers.

Responsibilities

• Support customers via video banking or in person.
• Conduct Financial Health checks and review accounts.
• Identify suitable products and services for customers.

Skills

Customer service experience

Ability to work under pressure

Excellent communication skills

Planning and organisational skills

Job description

A leading financial institution in Barnsley is seeking a Senior Personal Banker to enhance customer experiences through proactive support. You will assist customers in achieving their financial goals and promote the benefits of digital services. Ideal candidates are organised and self-motivated, with excellent communication skills and a passion for providing top-notch customer service. The position offers a competitive salary starting at £26,350 along with flexible working hours and numerous benefits.