Senior Personal Banker — Remote & In-Branch Banking Leader

NatWest Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Senior Personal Banker in Warrington. In this role, you'll proactively support customers with their financial needs through digital channels and in-branch interactions. You'll conduct Financial Health checks, provide tailored product suggestions, and maintain customer relationships. With a competitive salary starting at £26,350 pro rata, plus comprehensive benefits, this position offers a rewarding opportunity to enhance customer service in banking.

Benefits

Generous holiday entitlement of 36 days

Monthly contribution to retirement fund

Flexible reward programme through company benefits

Qualifications

• Experience of working in a customer service environment, achieving customer satisfaction.
• Ability to thrive under pressure and build trust in both face-to-face and virtual environments.
• Excellent planning and interpersonal skills, demonstrating a genuine interest in relationship building.

Responsibilities

• Support customers via video banking and in-branch interactions.
• Conduct Financial Health checks and review customer accounts.
• Identify suitable products for customers to maximize their savings.
• Make outbound care calls to nurture customer relationships.

Skills

Excellent communication skills

Customer service experience

Organisational skills

Ability to build rapport

Job description

A leading financial institution is seeking a Senior Personal Banker in Warrington. In this role, you'll proactively support customers with their financial needs through digital channels and in-branch interactions. You'll conduct Financial Health checks, provide tailored product suggestions, and maintain customer relationships. With a competitive salary starting at £26,350 pro rata, plus comprehensive benefits, this position offers a rewarding opportunity to enhance customer service in banking.