Senior Personal Banker: Remote & Branch Hybrid for Growth

NatWest Group; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major financial service provider is seeking a Senior Personal Banker in Coventry to enhance customer relationships and provide invaluable financial support. The role includes meeting customers both in person and via video, conducting financial health checks, and identifying suitable banking solutions. Candidates should possess strong customer service, communication, and relationship-building skills. This position offers a competitive salary and a flexible working pattern, including options for hybrid work.

Benefits

Competitive salary starting at £26,350

36 days holiday entitlement

Monthly retirement fund contribution

Flexible reward programme

Qualifications

• Experience in a customer service role with a focus on satisfaction.
• Ability to coach and support a branch team in customer relations.
• Capability to build trust with customers in various environments.

Responsibilities

• Meet and support customers via video or face to face.
• Conduct Financial Health checks and review accounts.
• Identify suitable products and services for customers.
• Help customers with complex needs like mortgages.
• Perform outbound calls to maintain customer relationships.

Skills

Customer service experience

Communication skills

Relationship building

Organizational skills

Ability to thrive under pressure

Job description

A major financial service provider is seeking a Senior Personal Banker in Coventry to enhance customer relationships and provide invaluable financial support. The role includes meeting customers both in person and via video, conducting financial health checks, and identifying suitable banking solutions. Candidates should possess strong customer service, communication, and relationship-building skills. This position offers a competitive salary and a flexible working pattern, including options for hybrid work.