Senior Personal Banker: Remote & Branch Banking Expert

NatWest Group; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution is looking for a Senior Personal Banker in Coventry. In this role, you'll assist customers with financial services through both digital channels and in-person interactions. Your responsibilities will include supporting customers with their financial decisions, conducting health checks, and promoting a variety of products. You'll need strong communication skills and experience in customer service to thrive. The position offers a competitive salary starting at £26,350 and other benefits including generous holidays and a flexible reward programme.

Benefits

A range of protection and healthcare benefits

36 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Experience working in a customer service environment.
• Ability to coach team members and retain quality relationships.
• Capability to build trust and rapport with customers.

Responsibilities

• Support customers via video banking or face to face.
• Conduct Financial Health checks and review customer accounts.
• Identify suitable products and services for customers.
• Make outbound care calls to maintain customer relationships.

Skills

Excellent communication skills

Organised and self-motivated

Ability to thrive under pressure

Experience in customer service

Interpersonal skills

Planning and organisational skills

Job description

A leading financial institution is looking for a Senior Personal Banker in Coventry. In this role, you'll assist customers with financial services through both digital channels and in-person interactions. Your responsibilities will include supporting customers with their financial decisions, conducting health checks, and promoting a variety of products. You'll need strong communication skills and experience in customer service to thrive. The position offers a competitive salary starting at £26,350 and other benefits including generous holidays and a flexible reward programme.