Senior Personal Banker — Hybrid Banking & Financial Health

NatWest Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution is seeking a Senior Personal Banker in Ealing. In this role, you will support customers in navigating their banking needs through both digital and personal interactions. You'll conduct Financial Health Checks and assist with complex financial products while striving to deliver exceptional customer service. The position offers a competitive salary starting at £28,050, along with a generous benefits package including flexible rewards and holidays.

Benefits

Flexible reward programme

36 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Experience working in a customer service environment.
• Ability to build rapport and trust with customers.
• Motivation for delivering excellent customer service.

Responsibilities

• Support customers via video banking or face-to-face.
• Conduct Financial Health Checks for customers.
• Identify suitable products and services for customers.
• Complete outbound care calls to grow relationships.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Organisational skills

Job description

A leading banking institution is seeking a Senior Personal Banker in Ealing. In this role, you will support customers in navigating their banking needs through both digital and personal interactions. You'll conduct Financial Health Checks and assist with complex financial products while striving to deliver exceptional customer service. The position offers a competitive salary starting at £28,050, along with a generous benefits package including flexible rewards and holidays.