Senior Personal Banker: Digital Banking & Wealth Advisory

NatWest Group; High Wycombe; On-site; GBP 27,000; Full time

Job summary

A leading banking institution is seeking a Senior Personal Banker in High Wycombe. The successful candidate will provide expert guidance to customers regarding their financial needs and promote digital banking services. With a competitive salary starting at £26,350, this role includes substantial training opportunities and a range of employee benefits. Flexibility in working hours is required, including shifts between 8am and 8pm. Join a dedicated team focused on delivering excellent customer service and financial solutions.

Benefits

Flexible reward programme

Generous holiday entitlement of 36 days

Monthly retirement fund contribution

Qualifications

• Experience in a customer service environment with a focus on satisfaction.
• Ability to coach team members and build customer relationships.
• Capacity to provide tailored advice to customers in various situations.

Responsibilities

• Support customers via video banking or in-branch interactions.
• Conduct Financial Health Checks and review customer accounts.
• Help identify suitable products for customers' complex needs.
• Complete outbound care calls to enhance customer relationships.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Planning and organizational skills

Job description

A leading banking institution is seeking a Senior Personal Banker in High Wycombe. The successful candidate will provide expert guidance to customers regarding their financial needs and promote digital banking services. With a competitive salary starting at £26,350, this role includes substantial training opportunities and a range of employee benefits. Flexibility in working hours is required, including shifts between 8am and 8pm. Join a dedicated team focused on delivering excellent customer service and financial solutions.