Senior Performance & Improvement Officer

Gloucestershire County Council; Gloucester; Hybrid; GBP 37,000 - 48,000; Full time

Job summary

A local government authority in Gloucestershire is seeking a Senior Performance & Improvement Officer to enhance support for service areas including Fire and Rescue and social care. The ideal candidate will have strong collaboration and project management skills, with a proven record of improving performance metrics. This role offers a supportive environment, flexible working, and opportunities for career development.

Benefits

Flexible and agile working opportunities

25.5 days annual leave

Local Government Pension Scheme

Employee Assistance Programme

Qualifications

• Creative problem solver with a 'can do' attitude.
• Proven track record of delivery that impacts business processes.
• Experience in understanding strategic performance.

Responsibilities

• Support frontline processes and identify improvements.
• Define reporting metrics that add value.
• Assist actions arising from inspection outcomes.

Skills

Communication skills

Collaboration

Problem-solving

Project management

Education

Experience in business improvement

Tools

LEAN

Excel

Power Query

Cloud/Desktop Flows

Job description

Overview

Job Title: Senior Performance & Improvement Officer

Job Location: Shire Hall

Salary: £37,280 - £47,181 per annum

Hours per Week: 37.00

Contract Type: Permanent

Closing Date: 23/11/2025

Job Requisition Number: 12961

This post is not open to job share.

About The Role & Team

We are looking for two highly motivated people: one Performance and Improvement Officer and one Senior Performance and Improvement Officer to join our amazing, high calibre team. These two roles are both permanent.

Responsibilities

We are a central support service. You may be required to support more than one area of Service offered by the Council or change the area you support over time. Initially, these roles will have a key focus on supporting the Gloucestershire Fire and Rescue Service, Vulnerable Children or Adult Social Care, ensuring that:

• frontline processes are understood and improved, where required,
• reporting metrics are clearly defined and add value to telling our performance story,
• performance and risk messages are clear and support strategic oversight, operational management and change.

Successful candidates will also play a pivotal part in supporting actions arising from inspection outcomes relating to performance. Good project management skills and professional curiosity relating to processes and performance will be essential in this role.

About You

You will need to be a creative problem solver and have a 'can do' attitude. It is important to understand the work that our services do, to identify key lines of enquiry and areas of concern within performance data. To do this, being a quick learner with a curious mind will be critical.

We are looking for confident, enthusiastic people to join us. You will need excellent collaboration and communication skills, to enable you to work closely with stakeholders within the service to identify change and improvements and to co‑produce performance dashboards which meet the needs of relevant stakeholders. You will also need to be diplomatic, personable, assertive and challenging, to support strong independent assurance and governance relating to data and performance.

These are highly autonomous roles, established experience in understanding strategic performance and of business improvement is therefore essential. You will need to have a proven track record of delivery that is at pace, on time, to a high standard and which has had a tangible impact in improving business processes and performance. Work in this team is fast‑paced, we therefore place focus and value on people employing proven resilience and decompression techniques to support a healthy balance.

Experience of LEAN, Excel, Power Query and Cloud/Desktop Flows would be beneficial.

Benefits

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part‑time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in‑house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to Apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” button. We would love to hear from you.

Unless you have a need which requires the use of assistive technology, we do not welcome applications produced using Artificial Intelligence tools. Communication and influencing skills are fundamental to this role and it is not possible to adequately assess these if a computer has completed your application rather than you.

Interview date: 3rd December 2025

If you would like to discuss the role, please contact:

Kelly Headley, Performance and Improvement Manager, 01452 328443, [e-mail]

Additional Information

To access the Job Profile for this role, please follow the link below:-

Senior Performance & Improvement Officer - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.