Senior Performance Analyst

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 42,000 - 62,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking a Performance Analytics Lead to provide robust performance, business intelligence and management support across Clinical Service Lines.

The role covers analysis of service developments, change management and tender responses, and developing meaningful performance management and quality outcome measurements. Collaboration with the Head of Performance is essential to drive data-informed practice.

Qualifications

• Experience of producing actionable insights from health data.
• Ability to translate client needs into specification and dashboards.
• Strong communication and presentation skills for clinicians and managers.

Responsibilities

• Lead on provision of patient flow information for users across the Trust.
• Handle large complex data sets and design multi-audience reports.
• Collaborate with clients to capture requirements and deliver data solutions.
• Provide high-quality end-user support and training for informatics tools.

Skills

Statistical analysis

Data modelling

Stakeholder engagement

Education

Degree in Health informatics / statistics / data analytics

Tools

SQL

Power BI

Excel

Job description

Job overview

The post holder will work closely with the Clinical Directorates’ Leadership Teams to provide robust performance, business intelligence and business management support to the Clinical Directorates across their Clinical Service Lines.

The post holder will provide analytical support covering areas including service developments, change management and tender responses, leading specific analytical work streams as agreed.

The post will also focus on working with the Head of Performance to ensure development and delivery of meaningful performance management and quality outcome measurements. This will include supporting clinical service areas to receive, understand and interpret their data to allow them to use this data to inform practice/service operations.

• Leads the production, development and promotion of a range of statistical/information services and presents results


• Provides specialist advice and guidance on statistical/epidemiological/information matters including the development and analysis of health related data sets and information


• Manages staff within team or project

Main duties of the job

• The post holder will lead on the provision of patient flow information to users across the Trust, by ensuring that specialist or complex IM&T is processed in accordance with policies and procedures


• Handling of large complex data sets and dimensional data modelling in order to design and deliver multi-audience reports.


• Working closely with clients to understand and document their needs, and working closely with team members to design solutions that meet client needs whilst ensuring the best use of the technologies available.


• Providing a high level of customer service to end users of informatics tools in order to ensure their continued uptake and effectiveness internally and externally. This will include providing end user support and training as required.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP