Senior People Partner - UK & Europe

Serco Group Plc; Warrington; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global service provider is seeking a Senior People Partner to work closely with leadership in Warrington. This role requires a resilient HR leader to translate strategic people priorities into actionable plans, ensuring a compliant and strong EMS contract. Responsibilities include stakeholder management, leading change initiatives, and promoting an inclusive culture. Ideal candidates will have proven experience in a complex environment and a CIPD qualification. Offers include flexible working and professional development opportunities.

Benefits

Flexible working

Professional development opportunities

Career growth within a global organisation

Qualifications

• Proven experience as a Senior HR Business Partner or People Partner in a complex, multi-site environment.
• Strong knowledge in organisation design and culture change.
• Exceptional resilience and adaptability under pressure.

Responsibilities

• Partner closely with senior leaders to develop actionable people strategies.
• Use data-driven insights to enhance organisational efficiency.
• Lead change initiatives and ensure smooth implementation.

Skills

Stakeholder management

Change leadership

Organisational efficiency

Talent development

Resilience

Commercial mindset

Education

CIPD qualification (or equivalent experience)

Job description

This role reports directly to the People Director for the Citizen Services business unit, and has a close working relationship with the EMS leadership team as well as HR colleagues across the wider Serco organisation – including People Services, Centres of Expertise, and People Specialists. You'll be a key link between strategic people priorities and operational delivery, ensuring the EMS contract remains compliant, capable, and commercially strong.

Responsibilities

• Partner closely with senior leaders to understand their priorities and translate them into actionable people strategies.
• Use data‑driven insight to improve organisational efficiency and help leaders understand their people performance and opportunities for improvement.
• Lead complex change and transformation initiatives, ensuring people impacts are understood, planned, and delivered with integrity.
• Collaborate with Centres of Expertise and People Services to deliver seamless HR solutions that enable business outcomes.
• Support organisation design and workforce planning to ensure we have the right structures and skills in place for the future.
• Champion Serco's values, promoting an open, inclusive, and high‑performing culture across your business area.

Qualifications

• Resilient, commercially minded Senior People Partner – proven experience as a Senior HR Business Partner / People Partner, ideally within a complex, multi‑site or matrix organisation.
• Strong grounding in organisation design, talent development, culture and change leadership.
• Excellent stakeholder management and influencing skills – confident engaging at Director level and challenging constructively.
• Exceptional resilience – calm under pressure, adaptable in the face of change, and able to navigate ambiguity with focus and optimism.
• Experience within the criminal justice, government services or Justice & Immigration sector would be highly advantageous.
• CIPD qualification (or equivalent experience) preferred.

What we offer

• Flexible working.
• Professional development opportunities.
• The chance to grow your career within a purpose‑led, global organisation.

Apply now. If you're a confident, commercially minded HR leader who thrives in fast‑moving environments and brings both strength and empathy to your work – we'd love to hear from you. Bring your resilience, insight and influence to Serco, and help us make a positive difference.

About Serco

Serco delivers vital public services that have a real impact on lives every day. The organisation has 50,000 people worldwide, responsible for essential public services across defence, transport, justice, immigration, healthcare and citizen services. Serco is committed to redesigning and improving public services and offers unlimited access to Global Employee Networks (SercoInspire, SercoEmbrace, SercoUnlimited and In@Serco). Serco has recently been awarded the Electronic Monitoring Services (EMS) contract by the Ministry of Justice – a programme at the forefront of public protection and rehabilitation in the UK.

Serco Employee Networks, led by passionate colleagues, foster diversity, inclusion and belonging within our workforce.